Reception Manager - Nights

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Night Reception Manager who embodies creativity and a passion for guest service. In this pivotal role, you will oversee the night operations of the hotel, ensuring exceptional service and managing a dedicated team. Your leadership will inspire others while you maximize occupancy and promote hotel services. With a range of perks including discounted rates, access to an Employee Assistance Program, and opportunities for professional development, this position offers a dynamic environment where your contributions will truly make a difference.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Recommend a friend scheme

Apprenticeships and accredited qualifications

Discounts through online benefits portal

Qualifications

• Passion for guest service and creativity.
• Experience in managing and training teams.

Responsibilities

• Supervise the Front Office Team during night hours.
• Ensure excellent service and complete Night Audits.

Skills

Leadership

Customer Service

Analytical Skills

Attention to Detail

Creativity

Education

Level 7 Qualification (Master's Degree equivalent)

Tools

Opera

Job description

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When we are recruiting new managers we look for a real passion for guest service, creativity and entrepreneurial flair and our Night Reception Managers are no exception. If you can take responsibility for the hotel and guests during your shift, recruit, manage, train and develop the night team, provide detailed and efficient handovers for the day team and bring fresh ideas and input to the team we want to hear from you.

As Night Manager you will oversee the supervision of the Front Office Team during the night hours and ensure that excellent service is delivered at all times. You will act as first point of contact for guest queries during this time and ensure that Night Audits are completed. You will also be expected to maximise room occupancy and best rates and promote hotel services and facilities.

What we look for

• Creative and inspiring leadership
• Attention to the smallest details
• A passion for guest service
• Analytical skills
• Knowledge of Opera would be advantageous

What's in it for you?

• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

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Created on 01/05/2025 by TN United Kingdom