Reception Manager: Lead Guest Experience & Team Growth

The Cumberland; Greater London; Sur place; GBP 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Pension

Healthcare

Staff areas

Meal on duty

Discounts

Résumé du poste

The Cumberland in London seeks an experienced Hotel Reception Manager to lead the front desk team, ensuring smooth check-in/check-out and exceptional guest service. You will drive sales at the desk while coaching staff to reach their full potential and maintain the highest hospitality standards.

The role combines people leadership with a proactive service mindset, and offers an engaging environment within a landmark hotel known for its vibrant guest experience.

Qualifications

• Experience leading hospitality teams with a guest-first approach.
• Proven ability to drive sales at the front desk and manage inquiries.
• Strong communication skills and attention to detail in service delivery.

Responsabilités

• Lead by example, ensuring outstanding guest service during check-in/out.
• Resolve guest queries quickly with proactive hospitality.
• Recruit, train and develop the front desk team for peak performance.
• Drive desk sales and empower colleagues to do the same.

Connaissances

Executive leadership

Guest service excellence

Communication skills

Sales mindset

Analytical thinking

Opera knowledge

Outils

Opera

Description du poste

The Cumberland in London seeks an experienced Hotel Reception Manager to lead the front desk team, ensuring smooth check-in/check-out and exceptional guest service. You will drive sales at the desk while coaching staff to reach their full potential and maintain the highest hospitality standards.

The role combines people leadership with a proactive service mindset, and offers an engaging environment within a landmark hotel known for its vibrant guest experience.