Front Desk Team Leader: Create Exceptional Guest Experiences

The Cumberland; Greater London; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Pension

Healthcare schemes

Staff areas

Meal on duty

Discounts & perks

Résumé du poste

The Cumberland in London is seeking a hands-on Front Desk Leader to oversee daily operations, assist with check-in and check-out, and tailor each guest experience.

A background in hospitality, passion for guest service, and ability to lead a team with warmth and adaptability will help you shine at this iconic hotel between Oxford Street and Hyde Park. Familiarity with Opera would be advantageous.

Qualifications

• Experience in a customer-facing or fast-paced hospitality role.
• Passion for creating extraordinary guest experiences and ongoing learning.
• Warm, open personality with empathetic guest and team interactions.
• Strong attention to detail ensuring seamless guest experience.
• Ability to lead and inspire a team through hands-on guidance.
• Desire for growth and development in hospitality.

Responsabilités

• Oversee daily front desk operations and assist with check-in/check-out.
• Solve guest queries efficiently, maintain calm during peak times.
• Lead and coach a team, fostering an inclusive, collaborative environment.

Connaissances

Customer-facing experience

Hospitality passion

Empathetic communication

Attention to detail

Team leadership

Growth mindset

Description du poste

The Cumberland in London is seeking a hands-on Front Desk Leader to oversee daily operations, assist with check-in and check-out, and tailor each guest experience.

A background in hospitality, passion for guest service, and ability to lead a team with warmth and adaptability will help you shine at this iconic hotel between Oxford Street and Hyde Park. Familiarity with Opera would be advantageous.