Front Desk Team Leader: Hospitality & Guest Experience

Clermont Hotel Group; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Wage stream

Discounts & perks

Refer a friend

Interest-free loans

Mental health support

Gym discounts

Paid volunteering days

Awards program

Job summary

The Cumberland hotel in London is seeking a hands-on Front Desk Supervisor to oversee daily operations and guest check-in/out, delivering a warm, tailored service.

Lead a team with a calm, proactive approach, coach colleagues, and create memorable guest experiences. Opera knowledge is a plus, with hourly pay plus commissions on offer.

Located between Oxford Street and Marble Arch, this role offers development opportunities and a supportive benefits package for a valued hospitality professional.

Qualifications

• Previous experience in a customer-facing or fast-paced hospitality role.
• Genuine enthusiasm for creating extraordinary guest experiences and progression.
• Warm, open personality with an empathetic guest approach.
• Strong attention to detail to ensure seamless guest experiences.
• Ability to lead and inspire a team through hands-on guidance.

Responsibilities

• Oversee daily front desk operations.
• Assist with Check-in and Check-Out.
• Provide tailored guest experiences and solve guest queries.
• Lead and coach the hotel team to deliver exceptional service.

Skills

Customer-facing experience

Hospitality passion

Empathetic approach

Attention to detail

Team leadership

Opera PMS

Tools

Opera PMS

Job description

The Cumberland hotel in London is seeking a hands-on Front Desk Supervisor to oversee daily operations and guest check-in/out, delivering a warm, tailored service.

Lead a team with a calm, proactive approach, coach colleagues, and create memorable guest experiences. Opera knowledge is a plus, with hourly pay plus commissions on offer.

Located between Oxford Street and Marble Arch, this role offers development opportunities and a supportive benefits package for a valued hospitality professional.