Reception Manager: Elevate Guest Experiences

Hilton; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

F&B discounts

Free meals

Holiday allowance

ESPP discount

Pension

High street discounts

Mental health resources

Crisis concierge

Career development

Job summary

DoubleTree by Hilton London Tower of London is seeking a Reception Manager to lead day-to-day guest services, overseeing bell, luggage storage, package delivery, valet and parking to ensure a seamless guest experience. The role focuses on service excellence, team supervision and operational efficiency in a landmark London hotel.

Based in London, the position offers a salary of £33,990 with a full-time schedule and a comprehensive benefits package including travel perks, dining discounts, 28 days

Responsibilities

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

DoubleTree by Hilton London Tower of London is seeking a Reception Manager to lead day-to-day guest services, overseeing bell, luggage storage, package delivery, valet and parking to ensure a seamless guest experience. The role focuses on service excellence, team supervision and operational efficiency in a landmark London hotel.

Based in London, the position offers a salary of £33,990 with a full-time schedule and a comprehensive benefits package including travel perks, dining discounts, 28 days