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DoubleTree by Hilton London Chelsea; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Food discounts

Accommodation discounts

Learning & progression

Employee assistance program

Uniform provided

Refer a Friend bonus

Job summary

DoubleTree by Hilton London Chelsea is seeking a receptionist to join our dynamic hospitality team in London. You will support the guest experience from check-in to check-out with a smile, answer inquiries, and ensure a high level of service in a fast-paced environment.

The role requires a proactive team player who thrives under pressure, with exceptional customer service skills, and a willingness to learn.

Qualifications

• Excellent customer service and communication skills.
• Able to work in a fast-paced environment.
• Community-minded and adaptable team player.

Responsibilities

• Assist guests with Check-In and Check-Out efficiently.
• Answer guest queries in a timely and friendly manner.
• Provide accurate information on hotel services and local area.
• Promote hotel facilities and up-sell where appropriate.

Skills

Customer service

Team player

Willingness to learn

Communication skills

Job description

Branch: DoubleTree by Hilton London Chelsea

Location: DoubleTree by Hilton London Chelsea, London (South West)

Salary/Benefits: Competitive Salary, entry level position

Contract type: Permanent

Hours: Full Time

Shift pattern: Varies depending on business need, 5 out of 7 days

Posted date: 21/09/2026

We have an exciting opportunity for a

Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of

hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn

Exceptional customer service- someone who can make our guests smile

• A true

team player

• The ability to work

under pressure

The Role:

• As a receptionist, you will contribute to the cycle of the guest experience, providing

excellent service from Check-In until Check-Out

• Assist with guest queries in a

timely and efficient manner

• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge

Maximise room occupancy and use up-selling techniques to promote hotel services and facilities

• Ensuring a

high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring

Leadership, Respect for our

People, Commitment to

Diversity & Inclusion and Encouraging

Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit

Boasting a fantastic location at the acclaimed Imperial Wharf, the refurbished DoubleTree by Hilton Hotel London - Chelsea is an ideal base located in the heart of the prestigious area of Chelsea and outside of the congestion charge zone. Take a ten-minute walk to the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour. Watch a Premiership football match at the Chelsea and Fulham Football Clubs, or watch the Wimbledon Championship match during tennis season.

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