Senior Receptionist

The Ivy Asia - St Paul's; City Of London; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

50% staff discount for you and up to 3

Staff meals during every shift

Refer a Friend bonus scheme

Career development and training

Additional holiday allowance with long

Your birthday off – guaranteed

Cycle to Work Scheme

Discounts on gyms, retail, travel, and

Job summary

The Ivy Asia - St Paul’s is seeking a Senior Receptionist to oversee the reservations book, lead the reception team, and ensure smooth guest experiences during service. You’ll coordinate seating, handle VIPs, and uphold exceptional hospitality standards.

The role requires proven senior reception or reservations experience, strong systems knowledge (SevenRooms/OpenTable), and outstanding communication, organisation and problem-solving skills in a fast-paced environment.

Qualifications

• Experience in a senior reception or reservations role within hospitality.
• Experience managing a busy reservations book.
• Strong knowledge of SevenRooms or OpenTable or similar systems.
• Experience leading a team in a fast-paced environment.
• Excellent communication, organisation, and problem-solving skills.

Responsibilities

• Take ownership of the reservations book during busy services.
• Manage reservations, guest enquiries, walk-ins, and special requests.
• Lead, support, and motivate the reception team.
• Coordinate seating plans with management to maximise service flow and guest experience.
• Handle VIP guests and resolve guest concerns professionally.
• Maintain reception standards, stock control, and daily administrative tasks.
• Support training and development within the reception team.

Skills

Senior reception experience

Reservations management

Team leadership

Communication

Organisational skills

Problem solving

Hospitality passion

Tools

SevenRooms

OpenTable

Job description

SENIOR RECEPTIONIST. . Behind the striking interiors and vibrant atmosphere of The Ivy Asia St Paul's is a destination where exceptional service and warm hospitality come together.. . We are looking for an experienced, confident, and organised Senior Receptionist to lead our reception operation. This is a key role within the management team, responsible for running a busy reservations book, leading the reception team, and ensuring a seamless guest experience throughout service.. .

Benefits & Rewards

• 50% staff discount for you and up to 3 friends.
• Staff meals during every shift.
• Refer a Friend bonus scheme.
• Career development and training opportunities.
• Additional holiday allowance with length of service.
• Your birthday off – guaranteed.
• Cycle to Work Scheme.
• Discounts on gyms, retail, travel, and wellbeing services.

The Role

• Take ownership of the reservations book during busy services.
• Manage reservations, guest enquiries, walk-ins, and special requests.
• Use reservation systems such as SevenRooms, OpenTable, or similar platforms.
• Lead, support, and motivate the reception team.
• Coordinate seating plans with management to maximise service flow and guest experience.
• Handle VIP guests and resolve guest concerns professionally.
• Maintain reception standards, stock control, and daily administrative tasks.
• Support training and development within the reception team.

About You

• Previous experience in a senior reception or reservations role within hospitality.
• Experience managing a busy reservations book.
• Strong knowledge of SevenRooms, OpenTable, or similar systems.
• Experience leading a team in a fast-paced environment.
• Excellent communication, organisation, and problem-solving skills.
• A genuine passion for hospitality and delivering exceptional guest experiences.

At The Ivy Asia St Paul's, we celebrate individuality, support development, and create an environment where our teams can thrive. If you're ready to take the next step in your hospitality career, we'd love to hear from you.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £15 – £17 hourly
Benefits: extra tips, meals on duty and perks

About The Ivy Asia - St Paul's

We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way.