Reception Manager

Juice Hospitality Ltd; United Kingdom; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

On‑site accommodation

Meals on duty

Ferry/flight travel assistance

Resort facilities access

Job summary

Juice Hospitality Ltd seeks a Reception Manager for a luxury beachside resort on a UK island for the 2026 season (March/April to October/November). Lead the front office, ensure guest‑first service, manage check‑in/out, reservations, and concierge, while coordinating with housekeeping, F&B, spa and maintenance.

You will need proven supervisory experience in a luxury hotel, strong leadership, excellent communication, and familiarity with PMS systems.

Qualifications

• Proven supervisory front office or reception experience in a luxury hotel or boutique property.
• Excellent communication and interpersonal skills with guest‑focused mindset.
• Strong leadership abilities for small teams in high‑season environments.
• Proficient with hotel PMS (Guestline or similar), MS Office and reservation platforms.
• Calm, organised and solution‑oriented under pressure.
• Flexible for remote island location and travel logistics.
• Right to work in the UK and commitment to full seasonal contract.

Responsibilities

• Lead, motivate and manage the reception and concierge team for seamless daily operations.
• Oversee check‑in/check‑out, reservations, guest inquiries, billing and concierge services.
• Serve as primary guest contact, delivering warm, professional service to luxury standards.
• Coordinate with housekeeping, F&B, spa and maintenance to resolve needs promptly.
• Run daily shift briefings, rosters, feedback and training for team members.
• Handle complaints and special requests with empathy and efficiency.
• Ensure health & safety, GDPR, and licensing compliance.
• Support revenue through upselling rooms, spa, dining and island activities.
• Assist with seasonal setup, stock control and end‑of‑season close‑down.

Skills

Front Office Leadership

Guest Service Excellence

Team Management

PMS Systems

Communication Skills

Remote Island Adaptability

UK Right to Work

Tools

PMS Software (Guestline)

Microsoft Office

Reservation platforms

Job description

Reception Manager –Luxury Beachside Resort, Seasonal Position – 2026 Season (March/April to October/November, depending on operational needs)

Join a passionate team a stunning 4-star luxury retreat. Perched just steps from powdery white sands and crystal-clear turquoise waters, our boutique hotel blends classic English coastal charm with contemporary style, offering guests an unforgettable escape in an Area of Outstanding Natural Beauty. With sea-view rooms, an indoor spa and pool, fine dining, and direct beach access, we deliver exceptional, personalised hospitality to discerning travellers seeking tranquillity and luxury.

We are now recruiting an experienced Reception Manager to lead our front office team during the 2026 season. This is a fantastic opportunity to work in one of the UK's most beautiful and exclusive island destinations while delivering world-class guest experiences.

Key Responsibilities:

• Lead, motivate, and manage the reception and concierge team to ensure seamless daily operations and outstanding first impressions.
• Oversee all front office functions, including check-in/check-out, reservations, guest inquiries, billing, and concierge services.
• Act as the primary point of contact for guests, delivering warm, professional, and proactive service in line with Karma Group's luxury standards.
• Coordinate closely with housekeeping, food & beverage, spa, and maintenance teams to resolve any guest needs promptly.
• Manage daily shift briefings, rosters, performance feedback, and training for team members.
• Handle guest complaints and special requests with empathy and efficiency, turning potential issues into positive experiences.
• Ensure compliance with health & safety, data protection (GDPR), and licensing regulations.
• Support revenue optimisation through upselling of rooms, spa treatments, dining, and island activities.
• Assist with seasonal set-up, stock control for reception area supplies, and end-of-season close-down.

About You:

• Proven experience in a similar supervisory or managerial front office/reception role in a luxury hotel, boutique property, or 4/5-star environment (seasonal island or remote resort experience is highly desirable).
• Exceptional communication and interpersonal skills with a genuine passion for guest service.
• Strong leadership abilities with experience managing small teams in a fast-paced, high-season environment.
• Confident using hotel management systems (e.g., Guestline or similar PMS), Microsoft Office, and reservation platforms.
• Calm, organised, and solution-focused under pressure.
• Flexible and adaptable – comfortable working in a remote island location with variable weather and travel logistics.
• Right to work in the UK and commitment to the full seasonal contract.

What We Offer:

• Competitive seasonal salary (dependent on experience).
• Accommodation provided on-island (shared or single, depending on availability) – essential for this remote location.
• Meals on duty.
• Ferry/flight travel assistance to/from the mainland at the start and end of season (subject to policy).
• Use of resort facilities (spa, pool, gym, beach access).
• Tips/gratuities pool.
• A truly unique workplace in one of Britain's most breathtaking locations – perfect for those seeking adventure, community, and an escape from the everyday.

If you're a hospitality professional who thrives in intimate, high-end settings and wants to be part of creating magical guest memories in paradise, we want to hear from you!