Full Time Reception Staff - Live In Available

Cotswold Inns and Hotels Ltd.; Burford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Food & drink discount (25%)

Weekly tips on top of hourly pay

Discounted hotel stays

My Fuller’s benefits platform

Healthcare cash plan

Full induction and training

Wagestream access to earnings

Job summary

The Lamb Inn, part of Cotswold Inns & Hotels, is seeking a Receptionist to welcome guests and support smooth check-in at Burford’s historic inn. You will handle guest enquiries with care, manage reservations via IT systems, and ensure a friendly, professional experience that reflects Fuller’s values.

Join a team that focuses on hospitality, community, and personal growth, with access to perks and development opportunities in a collaborative environment.

Qualifications

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Lamb Inn is a converted 15th century weaver’s cottage, located along a peaceful side street in the historic market town of Burford. The 17 guest rooms and busy bar make this location a popular spot with visitors.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.


• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.


• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.


• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.


• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.


• Discounted hotel stays at hotels in the Fuller’s Family


• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.


• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.


• Full induction and training


• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.


• Manage check-ins efficiently, especially during busy periods.


• Handle various enquiries from guests with professionalism and attentiveness.


• Utilise IT systems effectively to manage reservations and guest information.


• Possess strong interpersonal skills and prioritise guest satisfaction.