Reception Manager

Kerry Robert Associates; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

Kerry Robert Associates is seeking an experienced Reception Manager for a reputable 4-star hotel in East London. This hands-on leadership role requires a passion for guest service, overseeing daily operations, and leading a team to ensure an exceptional hotel experience for guests. The successful candidate will be crucial in maintaining high standards of service and leading by example during busy periods.

Benefits

Discounted stays for family & friends

Birthday leave

Enhanced parental benefits

Training sponsorship

Free meals on duty

Employee wellbeing support

Flexible pay options

Life insurance

Social events

Qualifications

• Proven experience in a hotel front office supervisory role.
• Strong leadership and communication skills required.
• Ability to remain calm under pressure.

Responsibilities

• Lead the reception team and ensure exceptional guest experiences.
• Manage team scheduling and performance reviews.
• Address guest concerns with professionalism.

Skills

Leadership

Communication

Problem-solving

Tools

Opera PMS

Microsoft Office

Job description

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Kerry Robert Associates provided pay range

This range is provided by Kerry Robert Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Kerry Robert Associates

Director - Hospitality Recruiter @ Kerry Robert Associates Limited

We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations.

Key Responsibilities:

· Lead the reception team, ensuring smooth daily operations and exceptional guest experiences

· Support the Front Office Manager and deputise in their absence

· Oversee VIPs, long stays, and group arrivals with attention to detail

· Manage team scheduling, training, performance reviews, and SOP compliance

· Address guest concerns with professionalism and timely solutions

· Promote a positive, service-led culture and drive operational excellence

Requirements

· Proven experience in a hotel front office supervisory or assistant manager role

· Strong leadership, communication, and problem-solving skills

· Proficiency in Opera PMS and Microsoft Office

· Ability to remain calm under pressure and lead by example

· Passion for delivering outstanding guest service and team development

· Discounted stays for family & friends

· Birthday leave, enhanced parental benefits

· Training sponsorship and clear career progression

· Free meals on duty and employee wellbeing support

· Flexible pay options, life insurance, and social events

This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Hotels and Motels and Hospitality

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