Corporate Reception Manager

Bennett Hay; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A prominent corporate hospitality service provider is seeking a Guest Experience Manager to shape a five-star experience at a prestigious location in London. The role includes leading a talented team, managing reception services, and upholding the highest service standards. Competitive salary, benefits, and a vibrant workplace culture await the successful candidate.

Benefits

Health cash plan

Cycle to Work scheme

Pension and life assurance

Vibrant colleague social events

Qualifications

• Proven experience in delivering high-quality guest services.
• Experience in hospitality or corporate settings preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Lead and motivate the Guest Experience team.
• Manage reception area and guest touchpoints.
• Oversee coordination and setup of meeting rooms.

Skills

Leadership

Guest Services

Problem Solving

Communication

Organizational Skills

Job description

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Holiday Entitlement:23 days (rising to 25 days after 2 years’ service) plus public holidays

About the Role

We are looking for an enthusiastic and dynamicGuest Experience Managerto lead reception and guest experience services at a prestigious corporate location near St Paul’s. This is a high-profile opportunity to shape a five-star guest experience, lead a talented team, and champion service excellence in a premium front-of-house environment.

As the on-site leader for guest services, you’ll be the face of hospitality—managing the reception experience, coordinating meeting room support, and ensuring every guest interaction is polished and memorable.

Key Responsibilities

• Lead and motivate the Guest Experience team to deliver exceptional front-of-house service.
• Provide hands-on support during peak hours, personally greeting and escorting guests.
• Manage the reception area and all guest touchpoints, ensuring seamless service delivery.
• Oversee the booking, coordination, and set-up of meeting rooms, including hospitality requirements.
• Act as the on-site Bennett Hay ambassador, presenting service improvements and innovations to the client.
• Handle HR responsibilities for the team, including scheduling, payroll, performance appraisals, and training.
• Maintain service excellence through attention to detail and proactive problem-solving.
• Liaise with clients and service partners to ensure smooth day-to-day operations.
• Uphold and model Bennett Hay’s high standards of personal presentation and guest engagement.

What We’re Looking For

• Proven experience delivering world-class reception and guest services.
• Experience in a premium corporate, hospitality, or five-star environment preferred.
• A natural leader with the ability to inspire high performance and uphold service standards.
• Strong administrative and organisational skills, including calendar and resource coordination.
• Excellent verbal and written communication skills.
• Confident using IT systems and tools to manage tasks and support team operations.
• A proactive and professional presence with impeccable personal presentation.
• 23 days holiday per year (rising to 25 after 2 years’ service) plus public holidays
• Health cash plan
• Cycle to Work scheme
• Pension and life assurance
• Access to a vibrant colleague social events calendar

Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on site and prefer emails

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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