Reception Manager - Novotel London Waterloo

Novotel Hotels; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

Novotel London Waterloo is seeking a dynamic Reception Manager to lead their front office team. The ideal candidate will possess strong leadership skills, manage day-to-day operations, and enhance guest experiences. This role offers benefits including hotel discounts and career development opportunities.

Benefits

Free night stays in UK hotels

50% discount at Accor restaurants

Continuous personal development

Qualifications

• Fluent in English.
• Strong communication and interpersonal skills.
• Ability to manage a team effectively.

Responsibilities

• Manage the front office department, including team recruitment and guest complaints.
• Ensure high-quality guest services and motivate the front office team.
• Participate in management meetings and carry out Duty Management shifts.

Skills

Leadership

Customer Service

Problem Solving

Job description

Reception Manager - Novotel London Waterloo

Reception Manager - Novotel London Waterloo

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Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

Located in the Heart of London, Novotel London Waterloo hotel, it's looking for you to bring your sparking personality and social skills in the position of Reception Manager.

Are you an ambitious Front Office team leader or Reception Manager at smaller sized Hotel and are you looking to work in a fun, stimulating and engaging environment?

Well, then drop your key cards because we would like to hear from you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
  
  

As our next Reception Manager you..

Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.

Will have autonomy over the day to day management of the Front office department in terms of rota’s, team recruitment and purchases whilst, together with the Front Office Manager , you will address guest complaints and provide solutions;

Making the link with the different departments of the hotel to ensure a wonderful guest experience.

With an open attitude, you will motivate and inspire the front office team to provide high quality services for your guests. All this comes quite naturally as you are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

We would love you to be pro-active, curious, creative and have a great sense of humour.

You enjoy learning yourself whilst developing and teaching the members of your team.

As a member of the hotel’s management team, you will participate to management meetings and carry out Duty Management shifts accordingly.

A little more information:

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role.

We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations.

To ensure you can best welcome and care for our guests you will need to be fluent in English

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Reception Manager, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heartists.ena

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Additional Information

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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