Club Reception Manager

The Ned City of London Sales; London; On-site; GBP 44,000 - 52,000; Full time

Job summary

Join a prestigious hospitality venue as a Club Reception Manager. You will lead operations, ensuring exceptional service for members while managing a dedicated team. The role offers a competitive salary and numerous employee benefits, fostering a supportive work environment.

Benefits

Salary of up to £44,600 per year

£1000 bonus

Complimentary meals

Learning and development programmes

Exclusive rates for stays and dining

Wellbeing and health benefits

Paid volunteer day

Employee assistance programme

Qualifications

• Previous leadership experience with a proven track record of delivering outstanding guest experiences.
• Organised and detail-oriented approach, able to manage multiple priorities.

Responsibilities

• Lead the day-to-day operation, facilitating a smooth welcome for all Club members.
• Support all people leadership tasks including team recruitment and onboarding.

Skills

Leadership

Hospitality

Organizational Skills

Job description

Ned's Club Upstairs and The Vault are where we serve food and drinks to our most important and loyal customers, our members. Are you an experienced Reception Manager looking to take your next step? If so, apply today to be our Ned's Club Reception Manager.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Ned’s Club Reception Manager

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym, rooftop and Vault - alongside a public spa, a whole floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.

What will you be doing:

1. Lead the day-to-day operation, facilitating a smooth welcome for all our Club members.
2. Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head-on to find a solution for the guest.
3. Support all people leadership tasks - including team recruitment, development, performance chats, and onboarding new starters.
4. Collaborate with relevant departments to provide a seamless experience for every guest.
5. Build rapport with our members over time, learning their preferences and what makes for an amazing experience.

What you can bring to the role:

1. Previous leadership experience with a proven track record of delivering outstanding guest experiences and people management.
2. High standards to meet our customers' and guests' expectations.
3. Organised and detail-oriented approach, able to manage multiple priorities in a busy operation.
4. A calm demeanour and a genuine passion for providing guests with exceptional hospitality.

What The Ned can give you:

1. Salary of up to £44,600 per year (including service), depending on experience.
2. £1000 bonus (subject to T&C’s).
3. Dedicated Club School onboarding with exclusive learning and development opportunities and benefits.
4. Complimentary meals in our team restaurant, Neddy’s, including monthly payday breakfast.
5. Learning and development programmes to help progress your career.
6. Exclusive rates at The Ned for stays and dining for you, your family, and friends.
7. Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts.
8. Your birthday off after a year of service and additional holiday after five years.
9. Paid volunteer day.
10. Refer a friend scheme.
11. Regular social events, including an annual pool party.
12. Employee assistance programme – 24/7 advice and support.
13. Reward and recognition initiatives.

At The Ned, we celebrate diversity and are committed to being the best place to work with a leading diversity, equity, and inclusion programme.

Please inform us of any specific needs you may have during your interview.

All candidates must have the right to work in the UK to be considered for this role.

Apply today and join us as a Club Reception Manager.

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