Reception Manager

The Third Space; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary Third Space membership

Buddy membership

Pension

Paid holiday

Sick pay

Job summary

The Third Space in London is seeking a Reception Manager to lead the Front of House team and shape the member experience with a focus on personal, seamless service.

You will coach and develop staff, maintain the highest standards, and drive member loyalty through genuine care and relationships. This role offers progression in a club known for growth and talent development.

Qualifications

• Experience leading a team in a premium hospitality, luxury or member-facing environment.
• A passion for creating exceptional customer experiences.
• Strong communication skills and the confidence to build relationships at every level.
• Experience handling member feedback and resolving complex situations with professionalism.

Responsibilities

• Lead and develop the Front of House team to grow confidence, capability and career aspirations.
• Create a culture of high standards, accountability and support to empower people to perform at their best.
• Ensure every member interaction is personal, seamless and memorable, building trust and loyalty.
• Act as a visible floor leader, set the standard through your own behaviours and inspire the team.
• Own Duty Manager responsibilities and ensure operational excellence across the club.

Skills

Leadership

People development

Customer experience

Communication

Member feedback handling

Job description

We're looking for a Reception Manager to lead one of the most important teams in the club; the team that sets the tone for every member experience. This is an opportunity for an ambitious leader who wants to develop their people, make a visible impact and build a long-term career with a business that believes in growth, invests in talent and challenges people to be their best. Working closely with the Operations Manager, you'll lead, coach and inspire the Front of House team to deliver the personalised, best-in-class service that defines Third Space. You'll create an environment where high standards, genuine care and strong relationships come together to drive member loyalty and satisfaction.

What you'll be doing

• Leading, recruiting, onboarding and developing a high-performing Front of House team, helping every team member grow in confidence, capability and career aspirations.
• Creating a culture of high standards, accountability and support, where people feel empowered to perform at their best.
• Ensuring every member interaction feels personal, seamless and memorable, building trust and lasting relationships with our members.
• Acting as a visible leader on the floor, setting the standard through your own behaviours and inspiring your team to do the same.
• Responding confidently to member feedback and resolving challenges with professionalism, empathy and pace.
• Taking ownership of Duty Manager responsibilities and ensuring operational excellence across the club.
• Understanding the critical role Front of House plays in delivering exceptional member experiences and driving NPS performance.

Who you are

You’ll thrive in this role if you're someone who enjoys leading from the front, loves working with people and believes that the smallest details can make the biggest difference.

You’ll likely have

• Experience leading a team in a premium hospitality, luxury or member-facing environment.
• A passion for creating exceptional customer experiences.
• Strong communication skills and the confidence to build relationships at every level.
• Experience handling member feedback and resolving complex situations with professionalism.
• High standards, strong attention to detail and a relentless focus on getting the basics brilliantly right.
• A growth mindset and a genuine desire to learn, improve and help others do the same.

At Third Space, we’re not simply operating London's leading premium health clubs, we’re building communities where members feel known, valued and inspired to be their personal best. Every interaction matters, and nowhere is that felt more powerfully than at Front of House.

You’ll join a business with an outstanding reputation, surrounded by talented and passionate people who raise the bar every day. You’ll be trusted to lead, supported to develop and given genuine opportunities to progress your career. It isn’t always easy, but it’s always rewarding.

What you’ll get in return

• Real opportunities for progression and development.
• Best-in-class training and education.
• Supportive, high-performing teams.
• The chance to make a meaningful impact on both members and colleagues.
• A career with a brand that continues to grow and lead the industry.
• Complimentary Third Space membership.
• Buddy membership.
• Pension.
• Paid holiday.
• Sick pay.

Grow amongst greatness. Join Third Space and help create experiences that make our members' lives better, every single day.