Front of House Leader - Premium Club Experience

Third Space; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Complimentary Third Space membership

Buddy membership

Pension

Paid holiday

Sick pay

Best-in-class training and education

Job summary

Third Space in London is seeking an experienced Reception Manager to lead the Front of House team and set the tone for member experience. You will recruit, coach and develop staff while maintaining high service standards, ensuring every interaction feels personal and memorable.

You will work with the Operations Manager to deliver personalised, best-in-class service, drive member loyalty and NPS, and build a long-term career path in a growth-focused business designed to challenge and reward

Qualifications

• Experience leading a team in a premium hospitality, luxury or member-facing environment.
• Strong communication skills and the confidence to build relationships at every level.
• Experience handling member feedback and resolving complex situations with professionalism.
• High standards, strong attention to detail and a relentless focus on getting the basics brilliantly right.
• Growth mindset and genuine desire to learn, improve and help others do the same.

Responsibilities

• Leading, recruiting, onboarding and developing a high-performing Front of House team, helping every team member grow in confidence, capability and career aspirations.
• Creating a culture of high standards, accountability and support, where people feel empowered to perform at their best.
• Ensuring every member interaction feels personal, seamless and memorable, building trust and lasting relationships with our members.
• Acting as a visible leader on the floor, setting the standard through your own behaviours and inspiring your team to do the same.
• Responding confidently to member feedback and resolving challenges with professionalism, empathy and pace.
• Taking ownership of Duty Manager responsibilities and ensuring operational excellence across the club.
• Understanding the critical role Front of House plays in delivering exceptional member experiences and driving NPS performance.

Skills

Team leadership

Premium hospitality

Communication

Customer service

Job description

Third Space in London is seeking an experienced Reception Manager to lead the Front of House team and set the tone for member experience. You will recruit, coach and develop staff while maintaining high service standards, ensuring every interaction feels personal and memorable.

You will work with the Operations Manager to deliver personalised, best-in-class service, drive member loyalty and NPS, and build a long-term career path in a growth-focused business designed to challenge and reward