Club Reception Manager - Battersea. Closes 28 Aug

clubrugby; Greater London; On-site; Confidential; Full time

Job summary

Third Space is expanding its luxury health clubs in London and seeks a Club Reception Manager for Battersea. You will oversee the Front of House, work with the Operations Manager and lead the Front of House team to deliver exceptional service for our members.

Responsibilities include recruiting and training staff, personalising member interactions, modeling professional behaviour, resolving member queries, and handling duty manager duties to maintain service standards across the club.

Qualifications

• Experience managing a team in a luxury, member-facing environment.
• Strong communication skills both verbal and written.
• Proven track record of dealing with member complaints.
• Great attention to detail and a high standard of member experience.

Responsibilities

• Recruit, onboard, induct and develop Front of House team members.
• Drive personalised member interactions and build trust with guests.
• Model professional behaviours and uphold NPS impact.
• Assist members with requests; provide clear club updates and policies.
• Perform Duty Manager duties to the required standard.

Skills

Communication skills

Team leadership

Customer service

Attention to detail

Job description

• Club Reception Manager - Battersea. Closes 28 Aug

Club Reception Manager - Battersea. Closes 28 Aug

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.

Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.

We are now looking for a Reception Manager to join our Battersea club, located next to the iconic Battersea Power Station. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.

Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front on House team.

Key responsibilities for this role will include but not be limited to:

• Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
• Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
• Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS
• Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
• Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.

About you:

• Experience managing a team in a luxury, member-facing environment
• Strong communication skills both verbal and written
• Proven track record of dealing with member complaints
• Have great attention to detail and set a high bar when it comes to member experience