Reception Manager

Tapas Brindisa; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

28-day holiday

35% discounts in restaurants and shops

childcare vouchers

cycle to work scheme

Refer a friend reward

opportunity to progress within the bus

Job summary

Tapas Brindisa in London is seeking an experienced Reception Manager to lead the reception team and deliver a seamless, personalised guest experience.

You will be the first and last contact, setting the tone for each visit and ensuring memorable service, with responsibilities across reservations, VIPs, and guest flow.

Qualifications

• Minimum 4 years' experience in a similar reception/guest service role.
• Strong leadership and mentoring abilities.
• Excellent service standards and attention to detail.

Responsibilities

• Lead, train, and inspire the reception team.
• Manage reservations, enquiries, VIPs, and guest flow.
• Build relationships to ensure memorable guest experiences.
• Support operations during peak periods.
• Maintain accurate reservation systems and procedures.

Skills

Leadership

Guest relations

Team training

Resilience under pressure

Tools

SevenRooms

OpenTable

Job description

Reception Manager

We're looking for an experienced and charismatic Reception Manager to lead our reception team and ensure every guest enjoys a seamless, personalised experience. You will be the first and last point of contact for our guests, setting the tone for their visit and leaving a lasting impression.

About the role

• Lead, train, and inspire the reception team.
• Manage reservations, enquiries, VIPs, and guest flow.
• Build strong relationships with guests, ensuring memorable experiences.
• Support wider restaurant operations during peak periods.
• Maintain accurate reservation systems and procedures.

About You

• Minimum 4 years' experience in a similar role in a fast-paced environment.
• Confident using SevenRooms and/or OpenTable.
• Passionate about hospitality with excellent service standards and attention to detail.
• Strong leadership, mentoring, and delegation skills.
• Flexible, team-oriented, and resilient under pressure.

Be part of our team

Here at Brindisa, our food is homely and authentic, with flavour always being the key factor. Above all, our food is about sharing. We celebrate the culture and dining experience of small plates. We have a direct relationship with all our suppliers, bringing their ethos and quality to the table.

We offer:

• 28-day holiday.
• 35% discounts in our restaurants and our retail offerings.
• childcare vouchers.
• cycle to work scheme.
• Refer a friend reward.
• opportunity to progress within the business across our sites.
• opportunity for trips to Spain to meet our producers

Experience: Required
Employment: Full-time
Salary: up to £50,000 yearly

About Tapas Brindisa

We are looking for energetic and dynamic people to join our great teams across London. . Experience is not essential; a work-hard play-hard attitude is, as well as passion for great service, great food and great wine.