Reception Manager

Brindisa Tapas; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

35% staff discount

Childcare vouchers

Cycle to work scheme

Refer a friend reward

Career progression across sites

Trips to Spain with producers

Job summary

Brindisa Tapas is seeking an experienced Reception Manager to lead the front-of-house team and ensure a seamless guest experience in a busy London setting.

You will manage reservations, VIPs, and guest flow, training staff to maintain high service standards and a personal touch that reflects the Brindisa brand. This role requires strong leadership, flexibility, and resilience in a fast-paced hospitality environment.

Qualifications

• Minimum 4 years’ experience in a similar role in a fast-paced environment.
• Confident using SevenRooms and/or OpenTable.
• Passionate about hospitality with excellent service standards and attention to detail.
• Strong leadership, mentoring, and delegation skills.
• Flexible, team-oriented, and resilient under pressure.

Responsibilities

• Lead, train, and inspire the reception team
• Manage reservations, enquiries, VIPs, and guest flow
• Build strong relationships with guests, ensuring memorable experiences
• Support wider restaurant operations during peak periods
• Maintain accurate reservation systems and procedures

Skills

Leadership

Guest relations

Staff training

OpenTable

SevenRooms

Tools

OpenTable

SevenRooms

Job description

Reception Manager

We’re looking for an experienced and charismatic Reception Manager to lead our reception team and ensure every guest enjoys a seamless, personalised experience. You will be the first and last point of contact for our guests, setting the tone for their visit and leaving a lasting impression.

About the role

• Lead, train, and inspire the reception team
• Manage reservations, enquiries, VIPs, and guest flow
• Build strong relationships with guests, ensuring memorable experiences
• Support wider restaurant operations during peak periods
• Maintain accurate reservation systems and procedures

About You

• Minimum 4 years’ experience in a similar role in a fast-paced environment
• Confident using SevenRooms and/or OpenTable
• Passionate about hospitality with excellent service standards and attention to detail
• Strong leadership, mentoring, and delegation skills
• Flexible, team-oriented, and resilient under pressure

Be part of our team

Here at Brindisa, our food is homely and authentic, with flavour always being the key factor. Above all, our food is about sharing. We celebrate the culture and dining experience of small plates. We have a direct relationship with all our suppliers, bringing their ethos and quality to the table.

We offer:

• 28-day holiday
• 35% discounts in our restaurants and our retail offerings
• childcare vouchers
• cycle to work scheme
• Refer a friend reward
• opportunity to progress within the business across our sites
• opportunity for trips to Spain to meet our producers