Reception Manager

Edwardian Hotels London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Discounted hotel rates

Company pension

Wellbeing programs

Job summary

Edwardian Hotels London is recruiting a Reception Manager for The May Fair, a flagship 5-star property in central London. You will oversee the front of house, ensure smooth lobby operations and deliver a level of service that exceeds guest expectations.

You will lead and develop the lobby team, monitor standards, collaborate with IT systems like Opera and Office 365, and maintain impeccable English communication.

Qualifications

• Proven track record of overseeing a busy reception in a 4- or 5-star hotel.
• Experience coaching and developing a team.
• Excellent attention to detail and customer service.
• Fluent English, written and spoken.

Responsibilities

• Oversee front of house operations and lobby service.
• Lead and motivate the reception team to deliver exceptional guest experiences.
• Ensure smooth check-in/check-out and guest problem resolution.

Skills

Team leadership

Guest service excellence

Front of house operations

Tools

Opera

Office 365

Guest Plus

Job description

Join the UK’s most dynamic collection of hotels and restaurants At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture. We are currently recruiting for a Reception Manager for our 5 Star hotel, The May Fair.

Overview

• An amazing opportunity to join the Front of House team at The May Fair Hotel as a Reception Manager.
• As a Reception Manager you will be responsible for ensuring the smooth running of the lobby operation ensuring a high level of service is always maintained and expectations are exceeded.
• As a Reception Manager your focus will be on service delivery as guest satisfaction is paramount within this role.
• Your will responsible for ensuring you lead and the lobby team to establish a highly motivated and winning team.

About You

• Proven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience is required within a 4 or 5 Star hotel.
• Previous experience of IT applications including Opera, Office 365, Guest Plus.
• Be able to demonstrate previous experience of leading, coaching and developing a team.
• It is essential you have excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.