Reception Manager

Arcade; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Refer a friend bonus

Wage access to earned pay

Birthday/ milestone recognition budget

50% discount on food

Counselling and well-being support

Job summary

Arcade is seeking an experienced Reception Manager to lead the Host team and manage day-to-day FOH operations. You will ensure a warm, organized arrival and departure experience while optimising bookings, guest communication, and front-of-house coordination with the wider management team.

You will coach and develop a reception/host team, coordinate with restaurant managers and floor teams during busy services, and uphold health and safety and service standards across the venue.

Qualifications

• Experience as a Reception Manager or in a similar host/guest services leadership role.
• Proven track record coaching and developing a reception/host team.
• Strong knowledge of restaurant booking systems and guest flow management.
• Comfort handling guest complaints with warmth and professionalism.

Responsibilities

• Lead the Host team and oversee day-to-day FOH operations.
• Optimise bookings system and guest communication processes.
• Coordinate with FOH and management teams for smooth service.
• Maintain accurate guest profiles and records to enhance guest experience.

Skills

Reception management

Guest service

Team leadership

High-volume service

Tools

SevenRooms

OpenTable

TripleSeat

Job description

Join our leadership team – Own the welcome. Lead the team. Create exceptional guest experiences.

About Arcade

Arcade is one of UK’s most ambitious and exciting hospitality projects! A dynamic playground where world-class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.

About The Role

As an experienced Reception Manager leading the Host team, you are responsible for the day-to-day operations, performance, and development of the Reception Team and front desk processes. As the first and last point of contact for guests, you will ensure a seamless, warm and organised arrival and departure experience. You will also lead on optimising our bookings system, guest communication, and front‑of‑house coordination, working in step with the wider FOH and management teams.

We'd Love To Hear From You If You

• Are currently an experienced Reception Manager in a large, fresh‑food‑led venue.
• Bring 2+ years’ experience in a reception, reservations or host leadership role within a high‑volume restaurant, hospitality venue or premium casual dining environment.
• Have solid experience managing, coaching and developing a reception or host team.
• Bring strong working knowledge of restaurant booking and reservation systems, ideally SevenRooms, OpenTable, triple seat or similar.
• Bring a track record in managing high booking volumes, walk‑ins, waitlists, table allocation and guest flow.
• Have experience coordinating closely with restaurant managers, floor teams, bar teams and security during busy services.
• Are confident handling guest complaints, special requests and service recovery with warmth and professionalism.
• Have experience maintaining accurate guest profiles, booking notes and communication records.
• Bring the ability to use booking data to optimise covers, table utilisation and the overall guest experience.
• Are passionate about fresh food, global flavours, and high‑energy service environments.
• Have a strong understanding of Health & Safety, Food Safety, and Licensing compliance.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Working At Arcade

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast‑moving, and truly unique in the hospitality industry.

Benefits Of Being Part Of The Team

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!