Host Manager

Arcade Battersea Power Station

London Borough of Wandsworth

In loco

GBP 32.000 - 42.000

Tempo pieno

4 giorni fa

Candidati tra i primi

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Curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Refer a friend bonus

Wage access facility to access earnedW

Birthday/milestone recognition budget

50% off food in Arcade restaurants

50% off food in JKS brands within Arc

Counselling and wellbeing services

Hospitality Action support

Team parties

Descrizione del lavoro

Arcade Battersea Power Station is seeking an experienced Host Restaurant Manager to lead the Host team and supervise the front-of-house journey. You will oversee daily floor operations, build relationships with guests and local businesses, and drive covers through effective networking and event participation.

The successful candidate will be warm, outgoing and hospitality-focused, with a strong track record in high-volume venues and a hands-on leadership style.

Competenze

Experience leading a host or reception team in a high-volume hospitality environment.
Strong ability to manage live booking data and guest flow.
Good communication and relationship-building with guests and local businesses.
Demonstrated health & safety compliance knowledge and routine training.
Analytical mindset to review cover data and improve performance.
Hands-on leader who drives by example in a fast-paced venue.

Mansioni

Lead, coach and motivate the host team to deliver a warm, professional guest experience.
Control pace and flow of service through effective table and queue management.
Maintain immaculate front-of-house standards at all times.
Optimize bookings, walk-ins and live table allocations to maximise capacity.
Manage large groups and special requests with precision and detail.
Support recruitment, onboarding and ongoing training.
Deliver regular feedback and contribute to performance reviews.
Ensure full compliance with fire, emergency and allergen procedures.

Conoscenze

Guest engagement

Team leadership

Booking systems

Data-driven

Commercial awareness

Decision making

Health & safety

Hands-on leadership

Strumenti

Booking systems

Descrizione del lavoro

Join our leadership team - Lead the host team. Shape every first impression. Drive Front of House Performance!

About Arcade

With multiple global kitchens, a high-energy bar, and over a thousand guests served daily (1.2k covers daily), this is an opportunity to lead at the heart of a fast-paced, creative, and guest-focused environment. With revenue exceeding £150K per week, you will ensure every guest receives a seamless and memorable welcome, while optimising bookings, walk-ins, and sales opportunities.

About the role

We're looking for an experienced Host Restaurant Manager to lead our Host team at Arcade Battersea. In this role you will oversee the daily floor operation and with your team of Hosts, manage the front-of-house guest journey. The successful candidate for this role is a Restaurant Manager who is exceptionally warm, outgoing, and naturally hospitality-focused, with the confidence to build relationships with both guests and local businesses.

A key part of the role will be helping us drive covers and increase awareness of the venue. Therefore, we are looking for someone who would be comfortable attending local networking events, building relationships within the Battersea community, and actively seeking opportunities to bring new guests into the business.

As a successful Host Team Manager you will:

Lead, coach and motivate the host team to deliver a warm, professional and seamless guest experience
Control the pace and flow of service through effective table and queue management
Maintain immaculate front-of-house standards at all times
Optimise bookings, walk-ins and live table allocations to maximise capacity
Manage large groups and special requests with precision and attention to detail
Support recruitment, onboarding and ongoing training
Deliver regular feedback and contribute to performance reviews and succession planning
Ensure full compliance with fire, emergency and allergen procedures

We'd love to hear from you if you bring:

Exceptional communication and guest engagement abilities
Proven experience leading a host or reception team in a high-volume hospitality environment
Strong experience using booking and reservation systems, with confidence managing live availability
An analytical mindset, comfortable reviewing cover data and using insights to improve performance
Strong commercial awareness and confidence managing bookings and floor flow
The ability to thrive under pressure with excellent decision‑making skills
Strong understanding of health & safety and compliance standards
A hand-on leader who leads by example and thrives in fast-paced venues

Working at Arcade:

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we're more than just a restaurant group... We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits of being part of the team: