Reception Manager

RAD Hotel Group; Cumnock; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Weekly pay

4-weekly tips

Staff uniform provided

Discounts across RAD venues

Career progression

Training and development provided

Staff meal on duty

Birthday incentives

Job summary

Lochside House Hotel & Spa, part of RAD Hotel Group, seeks an experienced Reception Manager to lead the front desk and deliver warm, professional guest experiences from arrival to departure.

You will oversee daily reception operations, manage check-ins/outs, inquiries and reservations, and support continuous team development in a luxury countryside setting.

Qualifications

• Previous experience in a hotel reception or front office role, with supervisory or management experience desirable.
• Excellent customer service and communication skills with a genuine passion for guest experiences.
• Strong leadership skills to motivate and develop a team.
• Excellent organisational and administrative skills with strong attention to detail.
• Confident using hotel booking systems and Microsoft Office.
• Professional and well-presented appearance at all times.
• Proactive, able to work independently and use initiative.

Responsibilities

• Leading and supporting the Reception team, ensuring high standards of service.
• Overseeing day-to-day operation of reception for efficient, welcoming service.
• Managing guest check-ins, check-outs, reservations, payments and inquiries.
• Handling guest feedback and complaints professionally to maintain satisfaction.
• Ensuring the booking system is managed accurately (rates, availability, guest info).
• Supporting upselling to maximise revenue and enhance guest experience.
• Training, coaching and developing Reception team members.
• Collaborating with the General Manager and other departments.
• Monitoring reception standards and following procedures.
• Assisting with rotas, holidays, and team administration.
• Hands-on support during busy periods.

Skills

Leadership

Customer service

Communication

Organisational skills

Attention to detail

Hotel booking systems

Microsoft Office

Team development

Tools

Hotel booking systems

Microsoft Office

Job description

Reception Manager

Lochside House Hotel & Spa

Full-time

We are looking for an experienced and motivated Reception Manager to join the team at Lochside House Hotel & Spa. You will take responsibility for the day-to-day operation of the hotel reception, leading the team to deliver a warm, professional and exceptional guest experience from arrival through to departure.

Part of the award-winning, family-owned RAD Hotel Group, Lochside House Hotel & Spa is a luxury country house hotel and spa, set within the stunning Ayrshire countryside. Join a passionate team in a welcoming and dynamic environment, where we work together to exceed guest expectations.

What You'll Be Doing:

• Leading and supporting the Reception team, ensuring high standards of service are maintained at all times.
• Overseeing the day-to-day operation of the hotel reception, ensuring an efficient and welcoming service for all guests.
• Managing guest check-ins, check-outs, reservations, payments and enquiries, ensuring all processes are completed accurately.
• Handling guest feedback, queries and complaints professionally and effectively, working to resolve issues and maintain guest satisfaction.
• Ensuring the booking system is managed accurately, including room availability, rates, reservations and guest information.
• Supporting the team with upselling opportunities, helping to maximise revenue and enhance the guest experience.
• Training, coaching and developing Reception team members, supporting their performance and progression.
• Working closely with the General Manager and other departments to ensure smooth communication and effective daily operations.
• Monitoring reception standards and ensuring company procedures and service standards are consistently followed.
• Assisting with rotas, holidays and general team administration as required.
• Taking a hands-on approach to reception duties and supporting the team during busy periods.

What We're Looking For:

• Previous experience in a hotel reception or front office role, with supervisory or management experience desirable.
• Excellent customer service and communication skills, with a genuine passion for creating memorable guest experiences.
• Strong leadership skills and the ability to motivate, support and develop a team.
• Excellent organisational and administrative skills, with strong attention to detail.
• Confident using hotel booking systems and Microsoft Office.
• The ability to remain calm, professional and solutions-focused in a busy environment.
• A professional and well-presented appearance at all times.
• A proactive approach with the ability to work independently and use initiative.
• A valid driver's licence is desirable but not essential.

What We'll Offer You?

• 4-weekly tips
• Weekly pay
• Discounts across all RAD Hotel Group venues
• Staff uniform provided
• Career progression opportunities
• Training and development provided
• Staff meal on duty
• Length of Service and Birthday Incentives