Reception Manager

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front of House Manager at a prestigious hotel. This role is perfect for a dynamic leader passionate about delivering exceptional service and creating memorable experiences for guests. You'll lead a dedicated team, ensuring the highest standards of service quality while managing operations smoothly. With opportunities for career development and a supportive work environment, this position offers a chance to grow and excel in the hospitality industry. If you're ready to tackle challenges and inspire others, this is the perfect opportunity for you.

Benefits

Career Development Training

Discounts on Food and Beverages

Discounted Leisure Memberships

Free Virtual GP Appointments

24/7 Wellbeing Helpline

NEST Pension Scheme

Social Club Events

Monthly and Annual Awards

Qualifications

• Strong leadership skills with hands-on management style.
• Ability to inspire and lead a high-performing team.

Responsibilities

• Maintain highest service quality throughout the hotel.
• Provide seamless operational support for guest experience.
• Anticipate guest needs and create memorable moments.

Skills

People Management

Leadership

Rooms Division Expertise

Opera System Knowledge

Customer Service Excellence

Job description

Social Network Login/Join

Join the ‘Greatest story in Hospitality’ as a ‘Hospitality Hero’ by becoming a Front of House Manager at our Parkgate Hotel, one of the many opportunities from ‘Manor to Marina’.

Our Ideal Hero Will Have:

• A highly skilled manager with a strong, hands-on leadership style who tackles challenges head-on and thrives under pressure.
• Outstanding people management skills to inspire, organise, and lead a high-performing team.
• Rooms Division expertise, especially in a quality-driven, high-volume environment.
• Flexibility and dedication to provide the best service, going the extra mile when needed.
• A passion for excellence and a commitment to delivering flawless service.
• Opera system knowledge (preferred but not essential).

Responsibilities:

• Maintain the highest service quality throughout the hotel.
• Provide seamless operational support for a smooth guest experience.
• Anticipate guest needs and create memorable moments.
• Stay calm under pressure, especially during peak times.
• Turn first-time guests into loyal visitors with exceptional experiences.

Recognition and Rewards:

As a Hospitality Hero, you'll enjoy benefits such as:

• Career development training from day one.
• Discounts on food, beverages, and hotel stays.
• Discounted leisure memberships.
• Free virtual GP appointments.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social club and staff appreciation events.
• Monthly and annual awards.

Grow With Us:

As part of the Celtic Collection, you'll be able to:

• Be equipped, trained, and supported to excel in your role.
• Be proud and recommend us to others.
• Work in an inclusive, friendly, positive environment.
• Learn, grow, and try new things.
• Be recognised and valued for your work and ideas.
• Contribute to our ambitious goals every day.

Recruitment Info:

We reserve the right to close this campaign early if we receive many applications. All applicants must be eligible to work in the UK, with evidence provided. We are an equal opportunities employer, welcoming applicants of all ages.