Assistant Reception Manager, Hotel Du Vin

Frasers Hospitality; Bristol; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking hospitality group as an Assistant Reception Manager in Bristol! In this dynamic role, you will be the face of the hotel, ensuring guests have unforgettable experiences from arrival to departure. With a focus on customer service, you will lead your team in creating a welcoming atmosphere while managing the reception area. Enjoy a competitive salary, generous benefits, and opportunities for professional development. This is not just a job; it's a chance to build a rewarding career in the hospitality industry with a company that values sustainability and employee well-being.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Experience in hospitality management or similar roles is preferred.
• Strong customer service and team leadership skills are essential.

Responsibilities

• Lead the reception team and ensure excellent guest experiences.
• Manage guest check-ins and check-outs efficiently.

Skills

CMS software usage

Customer service

Team leadership

Education

Relevant hospitality qualifications

Tools

Opera

Guestline

Job description

Company:

Location:

Bristol , BS8

Country:

United Kingdom

Job Type:

Fixed Term Contract

Job Description

Rate of Pay / Hours: £26,000 per Annum plus Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Fixed Term Contract

Location: Bristol

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

As Assistant Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

Ideally you will have used CMS software like Opera or Guestline in your previous roles.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earned.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.