Reception Manager

TN United Kingdom; Bristol; On-site; GBP 30,000; Full time

Job summary

An exciting opportunity awaits as a Reception Manager on a fixed-term maternity cover contract. This role is perfect for someone passionate about delivering exceptional customer service and leading a team in a vibrant hotel environment. You'll be at the forefront of guest interactions, ensuring satisfaction and handling any complaints with grace. Join a prestigious hotel known for its elegance and exceptional service, where your contributions will be valued and recognized. With opportunities for career progression and a supportive work environment, this is a fantastic chance to advance your hospitality career.

Benefits

Discounted room rates

25% discount on food and drink

25% discount on spa treatments

Mental health support

24/7 GP services

Bespoke nutrition advice

Group Life Cover

Incentive schemes

Meals included

Unique uniforms

Qualifications

• Minimum 3 years’ Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA and effective communication skills.

Responsibilities

• Ensure every guest receives exceptional customer service.
• Motivate the team and manage guest feedback and billing.

Skills

Customer Service

Complaint Handling

Communication

Front Office Management

OPERA Software

Job description

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• Reception Manager (Maternity Cover)
• Bristol Harbour Hotel & Spa
• Full Time, 5 out of 7 days
• £30,000 per annum

The role…

We have a superb opportunity for a Reception Manager on Maternity Cover fixed-term contract to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people, and fully experienced in all aspects of Front Office including collating guest feedback, billing, and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.

Offering £30,000 per annum, this is a full-time fixed-term contract opportunity.

Who we are…

Bristol Harbour Hotel is an elegant 19th-century property with an inspirational façade, situated in the heart of Bristol’s historic Corn Street, occupying the city’s former Lloyds and Midland Bank locations. We have 42 bedrooms, a relaxing subterranean HarSPA hidden in the former vault, Harbour Kitchen Restaurant, and a speakeasy-inspired Gold Bar, where we serve the city’s finest cocktails, housed in the former bank manager’s office. We are one of Bristol’s most exceptional meeting and event venues, featuring three impressive, flexible rooms for any meeting, conference, or event up to 400 attendees.

Bristol Harbour Hotel is part of Harbour Hotels, a collection of prestigious hotels located in some of the most beautiful locations across the South. Our luxury portfolio includes coastal, country, and city properties, with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year, making it an exciting time to join our growing hotel brand.

What’s in it for you…

Discounts

• Discounted room rates for all Crew, across all Harbour Hotels
• Enjoy 25% discount on food and drink in our 17 buzzy bars and destination restaurants
• Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas

Health & wellbeing

• Mental health and wellbeing support for you and your immediate family
• 24/7 GP services for you and your immediate family
• Bespoke nutrition & fitness advice for all Crew
• Online health checks
• Group Life Cover

Reward & recognition

• Group and hotel-based incentive schemes
• Opportunity to attend our annual black-tie Harbour Heroes awards

Development

• Excellent progression opportunities within Harbour Hotels
• Individual and bespoke career and progression pathways
• Unique on-the-job training and development with opportunities for internal promotions within the group

The usual bits

• Meals included whilst on duty
• Competitive salary across all roles
• Sophisticated & unique uniforms designed for Harbour Hotels