Assistant Reception Manager, Hotel Du Vin

Hotel Du Vin; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Reception Manager to be the welcoming face of the hotel. This role offers the opportunity to enhance your career in a dynamic environment where high standards and exceptional service are paramount. You will lead a team dedicated to creating unforgettable memories for guests while enjoying numerous perks such as discounted stays, dining benefits, and career development programs. Join a forward-thinking company committed to sustainability and employee well-being, and take the next step in your hospitality career.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Professional uniform

Employee Assistance Programme

Qualifications

• Experience in a customer-facing role with high standards.
• Ability to lead a team and ensure exceptional guest experiences.

Responsibilities

• Be the first and last point of contact for guests, setting the tone for their visit.
• Ensure all guest expectations are exceeded before they leave.

Skills

Customer Service Excellence

Team Leadership

CMS Software (Opera, Guestline)

Education

High School Diploma

Hospitality Management Degree

Tools

Opera

Guestline

Job description

Job Title: Assistant Reception Manager, Hotel Du Vin

Be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Hotel Du Vin.

Are high standards second nature to you? Do you love working with people and making guests smile every day by delivering exceptional service? Do you want to be part of something different, working with the best food, drinks, and a brand you can be proud of?

As an Assistant Reception Manager, you and your team are the first and last person our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

Ideally, you will have experience with CMS software like Opera or Guestline.

We create unforgettable memories for our guests. This role could be your next step into a Head of Department position within Hotel Du Vin – we actively support internal development and career progression.

In addition to a competitive salary, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans including dental, optical, and medical cover from £5 per month.
• Referral schemes paying up to £1500 for recommending friends for jobs.
• A professional uniform that looks great.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Access to Wagestream for instant pay, wage tracking, and financial management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme offering free, confidential advice 24/7.

Our Sustainability Goals:

• 100% renewable electricity, mainly from Wind Farms across the UK.
• Recycling at least 70% of hotel waste, driven by staff initiatives and our Sustainability Council.
• Transition to chemical-free cleaning systems and eco-friendly kitchen products.
• Volunteer days for sustainable charities, paid in full.

If interested, Click Apply Now.

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.