Assistant Reception Manager, Hotel Du Vin

Frasers Hospitality; Bristol; On-site; GBP 27,000; Full time

Job summary

Join an innovative hospitality brand as an Assistant Reception Manager, where you will be the face of the hotel, ensuring guests receive top-notch service from start to finish. This role offers a fantastic opportunity to develop your career within a supportive environment, with generous benefits that enhance your work-life balance. Enjoy perks like discounted stays, dining, and health plans, while contributing to a company committed to sustainability and employee well-being. If you're passionate about hospitality and eager to make a difference, this could be the perfect next step for you.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining in Brasseries and Bistros

Fully funded Apprenticeship programs

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to lead a team and ensure high service standards.

Responsibilities

• Manage reception operations and ensure guest satisfaction.
• Train and develop team members to deliver exceptional service.

Skills

Customer Service

Team Leadership

CMS Software (Opera, Guestline)

Job description

Job Description

Rate of Pay / Hours: £26,500 per Annum plus Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Fixed Term - Maternity Cover

Be the face of our hotel, get paid for doing what you love, enjoy perks and benefits, learn new skills, and build a career with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile every day, delivering celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of?

As Assistant Reception Manager, you and your team are the first and last persons our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

Ideally, you will have experience using CMS software like Opera or Guestline.

We create memorable experiences for our guests. This role could be your next step into a Head of Department position within Hotel Du Vin. We actively encourage internal development and progression.

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs supporting your career development.
• High Street Discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical, and more from £5/month.
• Referral schemes paying up to £1500 for successful hires.
• A professional uniform that looks great.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, etc.
• Wagestream – instant access to earned wages, real-time wage tracking, and financial tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for neurological health through our sponsorship of The Brain Charity.
• Employee Assistance Programme – free, confidential advice available 24/7 for you and your family.

Our Sustainability Goals:

• 100% renewable electricity, primarily from Wind Farms in the UK.
• Recycling at least 70% of hotel waste, driven by staff focus and our Sustainability Council.
• Transition to chemical-free cleaning systems and eco-friendly kitchen products.
• Volunteer for sustainable charities for 2 days per year on full pay.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunity employers and welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.