Reception Manager

Providence; Arundel; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in the hospitality sector is seeking a passionate Reception Manager to join their team. This role involves managing the reception team, hosting guests, and ensuring exceptional service. With a competitive salary and numerous perks, this position offers a great opportunity for personal and professional growth.

Benefits

Great salary package and benefits

Retail and hospitality perks through Perkbox

25% off food & beverage in hotels

Confidential helpline for support

Free meals on duty

Unique development pathways

Opportunities for internal promotions

Milestone awards for years of service

Qualifications

• Experience in a similar hotel environment.
• Ability to manage and train staff.
• Strong customer service skills.

Responsibilities

• Manage reception and nights team.
• Host guests from check-in to check-out.
• Recruit new talent for the team.

Skills

Hospitality

Team Management

Customer Service

Job description

Company Description

The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business.

Job Description

Come and join our team as a Reception Manager and let yourpassion and personality shine

Our culture is really important to us, and we encourage everyone in our teams toshow thoughtfulnesstowards each other and our guests.

This role would suit someone with experience working in a similar hotel environment.

Being host to our guests, means you’ll pay a large part in making sure they make memories to last a lifetime.

Check out some of the key points about the role:

• You’ll be managing a wonderful reception and nights team.
• Running out of stationary would be a disaster, so it’s important to keep on top of ordering on Procure Wizard.
• Have the pleasure of training our new staff to be as wonderful as our current staff.
• All our Heads of Department partake in the Duty Manager rota.
• Sadly, sometimes people leave, but when they do, you’ll be able to recruit the new talent for your team.
• Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
• We are one team, so we will all muck in from time to time, helping each other across departments.
• The salary for the role is £27500 per annum on a 40 hour per week contract.
• A Service charge share amount will be added to your pay every month, which works out to approximately £3k+ per annum.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

Additional Information

To say thank you, we have many perks:

• Great salary package and benefits.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.