Front Office Manager

Crieff Hydro Limited; Ballachulish; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

The Kingshouse Hotel, part of the Crieff Hydro Family of Hotels, is seeking a Reception Team Leader to run the reception team and deliver outstanding guest service. You will coach and inspire colleagues, ensuring smooth check-in and checkout and solving issues with a guest-first approach.

We value leadership, a proactive mindset, and flexibility, with a warm, friendly approach that fits our family culture. Live-in accommodation and industry discounts are among the benefits offered.

Qualifications

• Reception and booking system experience.
• Leadership – a natural leader who can motivate a team.
• Listen – listen to guests and respond appropriately.
• Team focus – no egos, hard-working team.
• Ideas and openness – willing to try new things.

Responsibilities

• Run the Reception Team and coach them through leading by example.
• Deliver outstanding customer service from check-in to departure.
• Ensure the team has confidence and skills to exceed guest expectations.
• Walk in customers' shoes and put them at the heart of everything you do.

Skills

Reception experience

Leadership

Listening

Team focus

Flexibility

Tools

Booking system

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

The Kingshouse Hotel

The Kingshouse Hotel is part landmark hotel, part adventurer’s bunkhouse – slap-bang in Glencoe and on Scotland’s world-famous West Highland Way. We have 57 bedrooms offering a great night’s sleep plus the bunkhouse offering shared rooms, a restaurant and two bars. Everyone is welcome and everyone will feel at home.

About the role

You will be responsible for running the Reception Team. You will coach, motivate, and inspire them through leading by example and delivering outstanding customer service.

From check-in to departure, you’ll deliver exceptional customer service and ensure the team has the confidence and skills to exceed expectations. You’ll be hands‑on and inject the ‘wow’ factor into our welcome. For those moments when we haven’t got it just right, you’ll listen and most importantly act.

Passionate about creating outstanding experiences, you’ll walk in our customers shoes - putting them at the heart of everything you do.

What we need from you

• Reception and booking system experience – this might be the next step you’ve been waiting for.
• Leadership – a natural leader- we want happy, confident, motivated teams.
• Listen – we don’t make assumptions; we listen to what our guests have to say – the good and the bad.
• Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest.
• Ideas and openness – we’re up for doing things differently and will try (almost) everything once.
• Fun and easy to talk to – we’re looking for personality, not a corporate clone.
• Flexibility – there’s no problem you can’t fix.

What you'll get from us

• Live-in Accommodation– Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts– Enjoy free leisure membership for you and a partner,30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well-being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Wellbeing Support– Get 24/7 confidential supportvia theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Facebook: Crieff Hydro Family Careers | Crieff

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Please note:

This opportunitydoes not qualify for sponsorship. To be considered for this role, you must have theright to work in the UK.

Getting here

We’re only a 40-minute drive from Fort William and 1 hour from Oban

For those wanting to use public transport, you can catch a bus just five minutes from the Hotel. Buses also go from here to Glasgow/Edinburgh or North through the Highlands to Inverness – a couple of hours either way. There’s up to eight a day in summer and a few less in winter so good for getting away on your days off.