Reception Supervisor - Lead Guest Welcome (Live-in Option)

Crieff Hydro Limited; Crieff; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

Crieff Hydro Limited invites a friendly Reception Supervisor to join our Crieff Hydro Hotel team. You will welcome guests, handle check-ins, resolve issues, and help upsell the resort and its activities to guests.

You will report to the Reception Manager, demonstrate strong customer service and people skills, and collaborate with other departments. The role starts early, with shifts beginning at 7am, and offers a competitive salary and benefits.

Qualifications

• Proven customer service experience.
• Strong people management and leadership abilities.
• Experience with Maestro or similar hotel booking systems.

Responsibilities

• Assist Reception Manager in running the department.
• Lead by example with frontline staff and ensure high service standards.
• Handle guest check-ins/queries and upsell resort activities.
• Coordinate with other departments and support shift patterns.

Skills

Customer service

People management

Upselling

Communication

Maestro booking system

Tools

Maestro booking system

Job description

Crieff Hydro Limited invites a friendly Reception Supervisor to join our Crieff Hydro Hotel team. You will welcome guests, handle check-ins, resolve issues, and help upsell the resort and its activities to guests.

You will report to the Reception Manager, demonstrate strong customer service and people skills, and collaborate with other departments. The role starts early, with shifts beginning at 7am, and offers a competitive salary and benefits.