Premium Front of House Experience Lead

Guarding UK; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Ride to Work Scheme

Employee Assistance Programme

Credit Union

Long Service Rewards

Employee of the Month/Year

Job summary

Reception UK (RUK) is seeking a proactive Guest Experience Manager to lead Front of House in a premium corporate office in Greater London. You will be the sole ambassador of the building, delivering a hospitality-led experience and setting a high standard for tenants and visitors.

You will manage daily reception operations, greet guests, handle queries, oversee contractors, and maintain security and safety compliance. Strong communication and organisation are essential for success.

Qualifications

• Experience in a similar role or industry
• Exceptional personal presentation
• Good health and safety knowledge and day to day application
• Team supervision
• Liaison with contractors
• Excellent communication skills (oral and written)
• Proficient with Microsoft Office or similar IT platforms
• Ability to work on own initiative in a pressurised environment
• Highly developed organisational skills
• Strong interpersonal skills with stakeholders
• Proactive problem solving and blocker removal

Responsibilities

• Provide a welcoming, helpful and professional first point of contact for callers and visitors.
• Manage daily reception operations to deliver a premium Front of House experience.
• Answer and resolve telephone queries with accurate information and timely follow-up.
• Meet and greet visitors and direct them to appropriate staff or facilities.
• Maintain visitor sign-in/out records and uphold key management procedures.
• Keep reception area tidy and up-to-date with administration.
• Monitor and order office supplies and maintain equipment in the reception area.
• Support Office Manager with day-to-day building operations and service levels.
• Oversee building safety, security and compliance; coordinate with contractors as needed.
• Arrange monthly client newsletters and tenant engagement activities.

Skills

Experience in similar role

Personal presentation

Health & safety

Team supervision

Contractor liaison

Communication skills

Microsoft Office

Self-motivation

Organisational skills

Stakeholder management

Problem solving

Tools

MS Office

Job description

Reception UK (RUK) is seeking a proactive Guest Experience Manager to lead Front of House in a premium corporate office in Greater London. You will be the sole ambassador of the building, delivering a hospitality-led experience and setting a high standard for tenants and visitors.

You will manage daily reception operations, greet guests, handle queries, oversee contractors, and maintain security and safety compliance. Strong communication and organisation are essential for success.