Reception Lead - Guest Experience Champion

Hutong; Greater London; Presencial; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Venue discounts at Aqua venues

Birthday off & long service leave

Ongoing training and development

Wagestream pay & financial education

Food provided during breaks

Discounted gym membership

Lunch & Learn program

Refer a friend £500

Descripción de la vacante

Aqua Restaurant Group on Level 33 of The Shard, London, is seeking a Head Receptionist to lead the reception team, ensuring guests receive a warm welcome and a smooth operation.

You will manage reservations and guest inquiries, resolve issues with professionalism, and support the Reception Manager in developing the team for exceptional service.

All applicants must be eligible to live and work in the UK; Aqua offers ongoing training and development and a range of staff perks.

Formación

• Experience in hospitality reception and guest relations.
• Strong communication and leadership skills.

Responsabilidades

• Lead the reception team to greet guests warmly and ensure a smooth operation.
• Manage reservations and guest inquiries, resolve issues professionally.
• Support the Reception Manager in day-to-day duties.

Conocimientos

Guest relations

Team leadership

Reservations management

Guest service

Descripción del empleo

Aqua Restaurant Group on Level 33 of The Shard, London, is seeking a Head Receptionist to lead the reception team, ensuring guests receive a warm welcome and a smooth operation.

You will manage reservations and guest inquiries, resolve issues with professionalism, and support the Reception Manager in developing the team for exceptional service.

All applicants must be eligible to live and work in the UK; Aqua offers ongoing training and development and a range of staff perks.