Receptionist

Aqua Restaurant Group; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Restaurant discounts

Birthday leave

Long service leave

Training & development

Wagestream access

Food provided on breaks

Discounted gym membership

Lunch & Learn benefit

Refer a friend bonus

Job summary

Aqua Shard in London is seeking a Receptionist to be the first point of contact for guests, ensuring a warm, professional welcome and smooth service across venues.

You will greet guests, direct them to tables and facilities, and collaborate with staff to deliver memorable dining experiences while enjoying benefits such as restaurant discounts, birthday leave, and ongoing development opportunities.

Qualifications

• First point of contact for guests, ensuring a warm welcome.
• Able to communicate effectively with guests and staff.
• Eligibility to live and work in the UK.

Responsibilities

• Direct guests to their tables and facilities to create a memorable experience.
• Establish clear communication with fellow staff and management to ensure smooth service and guest satisfaction.

Skills

Guest guidance

Communication

Customer service

Job description

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Receptionist, you will be the first point of contact for our guests, ensuring they receive the warmest of welcomes.

Where are we located?

Aqua Shard brings the essence of modern London with inventive, British cuisine and carefully crafted cocktails to Level 31 of The Shard.

We serve lunch, afternoon tea, dinner and brunch against a backdrop of stunning panoramic views of London.

What We Bring To The Table

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Support Office perk
• Share the Talent: Bring a friend on board and get £500

Your Day At Aqua

• Professional guest guidance: Direct guests to their tables and other facilities – your care will foster a friendly relationship with our guests to create a memorable experience
• Clear communication: Establish effective communication with fellow staff and management – communicate special requests from guests, monitor capacity, etc. You will ensure smooth service across all departments and increase guest satisfaction

You will be paid £12.71 per hour. In addition, you can be a part of the venue’s Tronc system, which may give you up to £3.00 extra per hour each month. The Tronc system is managed by the Tronc Master.

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.