Guest Experience Lead: Reception & Team Coach

Aqua Restaurant Group; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Venue discounts

Birthday off

Long service leave

Training and development

Wagestream access

Break meals provided

Gym membership discount

Lunch & Learn

Refer a friend £500

Job summary

Aqua Restaurant Group is a collection of restaurants and bars with a flagship in The Shard, London. We seek a Head Receptionist to welcome guests, supervise the reception team, and ensure seamless operations across venues.

You will lead the front desk, manage reservations, address guest inquiries, and work with the Reception Manager to run a smooth operation, supporting staff development and guest satisfaction.

Qualifications

• Experience in hospitality or reception preferred.
• Excellent communication and guest service skills.

Responsibilities

• Lead by example for the reception team.
• Handle guest relations, reservations, inquiries, and issue resolution.
• Assist supervisors/management with team development.

Job description

Aqua Restaurant Group is a collection of restaurants and bars with a flagship in The Shard, London. We seek a Head Receptionist to welcome guests, supervise the reception team, and ensure seamless operations across venues.

You will lead the front desk, manage reservations, address guest inquiries, and work with the Reception Manager to run a smooth operation, supporting staff development and guest satisfaction.