Reception Host

Point A Hotels; Liverpool; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Wagestream

EachPerson access

Friends & Family rates

Career development

Job summary

Point A Hotels Liverpool Street is seeking a confident Reception Host to greet guests and deliver warm, efficient service from check-in to check-out. You’ll share local tips, handle queries quickly, and collaborate with a friendly team to create memorable stays for every guest.

This role suits hospitality lovers who stay calm under pressure, stay flexible for early mornings, evenings, nights and weekends, and take pride in thoughtful details.

Qualifications

• Experience in hospitality or guest-facing roles is preferred.
• You are confident, calm under pressure, and have strong communication skills.
• You are proactive, reliable, honest and willing to learn and adapt.

Responsibilities

• Greet guests and manage check-in/check-out smoothly and efficiently.
• Provide local tips and information to enhance guest stays.
• Respond to guest queries quickly with a friendly, can-do attitude.
• Support team with a positive, energetic approach across shifts.

Skills

Hospitality

Communication

Customer service

Flexible availability

Job description

We’re looking for a confident, upbeat Reception Host to bring personality, energy and brilliant service to Point A Hotel Liverpool Street.

From check-in to check-out, you’ll keep things smooth, simple, and memorable. Whether you’re greeting international travellers, sharing local tips, or solving a guest query fast, you’ll make every moment feel easy, warm, and distinctly Point A.

Why Join Point A Hotels

• £13.18 per hour, full-time 40-hour contract
• Queensway Reward & Recognition Scheme
• Access to Wagestream, for flexible pay, workplace savings and financial education
• Access to EachPerson, a high-street discount platform
• Friends & Family discounted rates across our hotels
• A fun, supportive, and inclusive team environment
• Great team-building initiatives and social events
• Opportunities for career development and progression within a growing brand

What You’ll Bring

You’ll be someone who understands that exceptional guest experiences are created through thoughtful details; genuine warmth, heartfelt hospitality and consistently attentive service. Whether you have previous experience in hospitality, customer service or another guest-facing role, you’ll bring confidence, composure and strong communication skills to every interaction, making guests feel recognised, welcomed and well cared for. Guided by our values, you’ll be proactive, reliable and honest. You’ll take pleasure from delivering high standards and supporting your colleagues. Calm and organised, you’ll approach each shift with positivity, professionalism and a willingness to learn, with the flexibility to work across early mornings, evenings, nights and weekends.

About Point A

Point A Hotels is reimagining what great value stays can be. We're a growing collection of city centre hotels across the UK and Ireland, combining thoughtful design, central locations and heartfelt hospitality to create stays that leave a lasting impression. We believe everyone deserves to feel at ease, in control and connected, whatever brings them to the city, and we're passionate about delivering warm, personal service that makes every guest feel welcome.

Family-owned and proudly people-focused, we challenge convention, care deeply about the little things and believe great hospitality starts with great people. As we continue to evolve our brand, we're looking for people who share our curiosity, kindness and ambition to do things differently.

Point A Hotels is part of Queensway, a privately owned hospitality business that develops, owns and operates distinctive hotel brands across Europe. Alongside Point A, Queensway is home to Montagu Place, Sloane Place, Starbucks, KFC and Sloane Club, giving our teams the opportunity to be part of an ambitious business that's shaping the future of hospitality through thoughtful growth, innovation and long-term investment in its people.