Reception Host Part Time Evenings & Weekends

No.131 The Promenade; Cheltenham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Share of Tronc

50% staff F&B discount (restrictions  

Family Businesses Discounts

Contributory pension scheme

Refer a friend reward scheme

Team / Friends & Family room rates

Uniform provided

Duty meals

Flexible Days/Rostered days off

Additional holiday increase up to 5  +

Team events & incentives

Job summary

No.131 The Promenade in the centre of Cheltenham is seeking a Reception Host to join our highly regarded team. You will welcome guests, manage reservations and reception tasks with a friendly, efficient approach, ensuring a warm and memorable start to every stay.

This is a 24-hour, 7-days-a-week operation requiring flexibility to work evenings and weekends; the ideal candidate will communicate clearly, multi-task confidently, and uphold our high standards of service and security throughout

Qualifications

• Outstanding communication and guest service mindset.
• Ability to multitask and stay organised in a busy reception.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer phone calls and handle reservations.
• Maintain reception area and security procedures.

Skills

Communication skills

Guest service

Teamwork

Job description

No.131 The Promenade, Cheltenham

Classic on the outside, contemporary British on the inside.

Traditional Georgian architecture, eclectic modern design, delicious, all-day dining. No.131 The Promenade is just a stone’s throw from the Montpellier district of Cheltenham, and has been named among the best hotels in the Cotswolds.

Benefits include,

• Share of Tronc
• 50% staff F&B discount (restrictions apply)
• Family Businesses Discounts
• Contributory pension scheme
• Refer a friend reward scheme
• Team / Friends & Family room rates
• Uniform provided
• Duty meals
• Flexible Days/Rostered days off
• Additional holiday increase up to 5 extra days based on time employed
• Team events & incentives

We are searching for a someone to join our highly regarded team as Reception Host at No.131 The Promenade in the centre of Cheltenham.

We are a 24 hour operation, 7 days a week and need people who are free to work on evenings and weekends for this open role, if you don't have this kind of flexibility then this role is probably not for you.

Our ideal candidate will have outstanding communication skills and a passion for providing exceptional service and a warm welcome to our guests. With the ability to multi-task, you will be dedicated, organised and efficient with a positive outlook and a sense of fun and professionalism in equal measure. Attention to detail will be crucial to maintain consistency of service and to ensure guests always leave delighted by their visit.

You must pride yourself on providing exceptional levels of service; ensuring that the quality of our guest experience is a consistently high standard day and night. This is a responsible role for a proactive and reliable individual who is able to work independently; taking reservations, managing reception, being attentive to guest needs and taking responsibility for the security and smooth running of the hotel.

The wiliness to work alone and trustworthiness are essential attributes for this role and previous experience working in a relevant role in the industry is desirable.

This is a great opportunity for a self-motivated and ambitious individual to grow and broaden their skills - working alongside a passionate and committed team.