Full Time Reception Staff - Live In Available

Cotswold Inns & Hotels; Burford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Food & drink discounts

Training & induction

Wagestream access

Healthcare plan

My Fuller’s benefits

Discounted stays

Job summary

Cotswold Inns & Hotels is seeking a friendly Receptionist for The Lamb Inn in Burford. You will greet guests, manage smooth check-ins and check-outs, and handle enquiries with care.

Proficiency with hotel IT systems and a positive, guest-focused approach are essential. We offer induction and ongoing training, plus staff benefits and discounts across our pubs and hotels.

Qualifications

• Experience in hospitality reception or guest services.
• Excellent communication and problem-solving abilities.
• Positive, welcoming attitude with a passion for hospitality.

Responsibilities

• Create a welcoming first impression for guests arriving at the hotel.
• Manage efficient check-ins and check-outs during busy periods.
• Handle guest enquiries with professionalism and attentiveness.
• Utilise IT systems to manage reservations and guest information.

Skills

Guest service

Check-in

IT systems

Interpersonal skills

Attention to detail

Tools

PMS software

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Lamb Inn is a converted 15th century weaver’s cottage, located along a peaceful side street in the historic market town of Burford. The 17 guest rooms and busy bar make this location a popular spot with visitors.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.


• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.


• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.


• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.


• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.


• Discounted hotel stays at hotels in the Fuller’s Family


• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.


• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.


• Full induction and training


• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.


• Manage check-ins efficiently, especially during busy periods.


• Handle various enquiries from guests with professionalism and attentiveness.


• Utilise IT systems effectively to manage reservations and guest information.


• Possess strong interpersonal skills and prioritise guest satisfaction.