Reception & Guest Experience Specialist (Late Shift)

VCCP Group LLP; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

VCCP Group LLP in London is seeking a Receptionist to deliver a professional, welcoming workplace experience for clients, visitors, and staff. You will be part of the VCCP House Team, supporting reception, meetings, and hospitality services.

The role involves front of house, meeting room coordination, and event support, with a focus on outstanding guest experience and brand presentation. A concierge mindset and strong teamwork are essential.

Qualifications

• Proven experience in a reception, hospitality, or customer service role.
• Experience in a fast-paced agency, creative, or corporate environment handling high guest volume.
• A concierge mindset; welcoming, attentive, and confident communicating with clients and senior stakeholders.
• Excellent organisation and multitasking under tight deadlines without compromising quality.
• Proactive problem-solving with bias to action.
• Strong communication skills across channels.
• Resilience and teamwork; calm under pressure.
• Hours: Late Shift 9:30-6pm; reception open 7:45-18:00, Mon-Fri.

Responsibilities

• Answer incoming calls promptly and maintain confidentiality.
• Deliver a warm, professional welcome to visitors and staff.
• Assist with staff and client travel, couriers, floristry, and catering within budget.
• Ensure reception area reflects brand with meticulous attention to detail.
• Oversee meeting room bookings and prepare rooms for use.
• Provide refreshments and hospitality support for meetings and VIP visits.
• Coordinate external catering deliveries and manage hospitality setup.
• Support internal events and aid the FoH team with punctuality and presentation.

Skills

Reception experience

Customer service

Organisation

Proactivity

Communication

Teamwork

Flexibility

Job description

VCCP Group LLP in London is seeking a Receptionist to deliver a professional, welcoming workplace experience for clients, visitors, and staff. You will be part of the VCCP House Team, supporting reception, meetings, and hospitality services.

The role involves front of house, meeting room coordination, and event support, with a focus on outstanding guest experience and brand presentation. A concierge mindset and strong teamwork are essential.