Night Reception Team Member

Staycity Group; London Borough of Hackney; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme that rewards high-perform

Discounted rates for overnight stays

Refer and earn scheme - earn up to £/€

Cycle to work scheme

Education Support to help you foster新

Volunteer days: 2 paid volunteer days

EAP support for you and your family

An extra day off to celebrate your生日

Job summary

Staycity Group in London is seeking a Night Reception Team Member to welcome guests, handle check-in/out and respond to inquiries with warmth and professionalism. You'll join a friendly team, receive full training, and enjoy benefits including flexible patterns, staff discounts, and development opportunities as part of a global aparthotel brand.

This role is ideal for hospitality enthusiasts who thrive in a fast-paced environment, value accuracy, and want to contribute to memorable guest

Qualifications

• Experience in a similar property is helpful but training provided.
• Opera experience is helpful but not required.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Be a Brand Ambassador representing Staycity Group.
• Make a good first impression with guests through confident, friendly service.
• Assist guests with check-in/out and inquiries.

Skills

Excellent communication

Interpersonal skills

Tools

Opera

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Night Reception Team Member to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.

Join us and be part of the journey.