Customer Support Assistant (6 positions)

The Students' Union at UWE; West of England; Hybrid; GBP 16,000 - 27,000; Part time

Job summary

The Students' Union at UWE in Bristol is seeking a friendly part-time customer support advisor to assist travellers by phone, live chat, and email across the season. You will handle pre-departure questions and in-resort issues, staying calm during disruptions and owning problems until resolution.

We value empathy, resilience, and a fast learner who can adapt quickly to our products and processes. Weekend and bank holiday availability is required to cover peak periods.

Qualifications

• Experience solving real problems for real customers.
• Resilience to handle tough conversations with empathy.
• Fast learner who asks good questions and adapts quickly.
• Willingness to work weekends and bank holidays.

Responsibilities

• Supporting customers by phone, live chat and email throughout the season.
• Helping before, during and after trips, from pre-departure questions to in-resort issues.
• Staying calm during live disruption and owning problems until they’re solved.
• Learning our products and systems quickly.
• Owning your performance metrics: response times, satisfaction and resolution rates.
• Pitching in wherever the team needs you.
• Sharing ideas to help us improve.

Skills

Customer support

Resilience

Empathy

Fast learner

Team player

Weekend availability

Job description

Supporting customers by phone, live chat and email throughout the season Helping before, during and after trips, from pre-departure questions to in-resort issues Staying calm during live disruption and owning problems until they're solved Learning our products and systems quickly Owning your performance metrics: response times, satisfaction and resolution rates Pitching in wherever the team needs you Sharing ideas to help us improve. Many of our best fixes come from the people talking to customers.

Skills and Experience

Customer support experience. You've solved real problems for real customers, and you care about doing it well Resilience. Tough conversations happen. You reset, ask for support when you need it, and keep showing up with empathy Genuine care. You actually want to help people. It's just who you are Speed. You learn quickly, ask good questions, and pick up the phone on the second ring A pitch-in attitude. You spot what needs doing and get it done Availability to work weekends and bank holidays.

Hours

20

Hourly Rate

Pro rota salary of £26,500

Location

Bristol

04/10/2026

Category:

• Telephone

Location:

• Bristol

Type:

• Part Time

JobShop, The Students' Union at UWE,
Union 1, Frenchay Campus,
Coldharbour Lane,
Bristol,
BS16 1QY
Monday-Friday