Reception / Care Navigator

The Methodist Church in Britain; Bradford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Picton Medical Centre in Manningham is seeking reception and care navigation staff to greet patients, book appointments, and direct people to the right service. The role includes handling prescriptions and coordinating home visit requests across two sites.

Part-time positions (25+ hours per week) Monday to Friday with morning or afternoon shifts, potentially up to 6:30pm, providing essential administrative support and upholding patient confidentiality.

Qualifications

• Five GCSEs including English and Maths.
• Experience in customer service is preferred.
• Proficient with computerised records and systems.

Responsibilities

• Welcome patients and visitors; manage arrivals and enquiries face-to-face and by phone.
• Book routine and same-day appointments on the practice system.
• Process prescription and home visit requests; prepare daily lists for pharmacist.
• Answer calls promptly and pass messages for action.
• Scan and code correspondence into SystmOne; maintain patient records.
• Liaise with duty doctor and other healthcare staff about queries.
• Provide general admin support and help with payments and documentation.
• Support services and contribute to QOF targets; promote online services.
• Keep reception tidy and transfer lines to out-of-hours provider.
• Ensure confidentiality and compliance with information governance.

Skills

Excellent communication

IT skills

Interpersonal skills

Time management

Organisation

Calm under pressure

Education

Five GCSEs including English & Maths

Tools

SystmOne

Job description

Picton Medical Centre, a GP practice in Manningham, is recruiting reception and care navigation staff across its two sites. The post centres on greeting patients, booking appointments, directing people to the right service and handling prescription and home visit requests. It is permanent and part-time at 25 or more hours a week, Monday to Friday, with morning or afternoon shifts that may run to 6.30pm.

What the job involves

• Welcome patients and visitors, manage arrivals and answer enquiries face-to-face and by phone
• Help patients reach the most appropriate service or appointment pathway
• Book routine and same-day appointments on the practice appointment system
• Process prescription and home visit requests and prepare the daily lists for the pharmacist and home visits
• Answer calls promptly, record messages on SystmOne and pass them on for action
• Scan and code incoming correspondence into SystmOne and keep patient records accurate
• Liaise with the duty doctor, clinicians and other healthcare professionals about patient queries
• Provide general administrative support, including photocopying, shredding and receipting payments
• Support local and enhanced services and contribute to QOF targets
• Promote the practice's online services to support patient access
• Maintain patient confidentiality and follow policies and information governance requirements
• Keep reception tidy, secure the building at close and transfer telephone lines to the out-of-hours provider

Qualifications

• Five GCSEs or equivalent, including English and Maths at grades A to C

Experience

• Working effectively with others
• Using own initiative to resolve issues and complete tasks
• Working in a customer service role
• Practical use of computerised recording systems

Skills & knowledge

• Excellent written and verbal communication
• Good IT skills and confidence with computer systems
• Strong interpersonal skills with a wide range of people
• Good time management and meeting deadlines
• Effective planning and organisation
• Calm and effective under pressure

Other

• Flexible and adaptable to changing priorities
• Self-motivated, able to work independently and as part of a team
• Understanding of patient confidentiality and handling sensitive information
• Understanding of the general practice environment and a patient-focused service
• Following procedures and maintaining accuracy with patient information

Nice to have

• NVQ or equivalent in customer service or a related subject
• Negotiation and conflict management skills
• Problem-solving skills
• Managing challenging situations professionally and sensitively
• Previous medical receptionist or GP practice experience
• Experience working in a GP reception or primary care environment
• Experience using the SystmOne clinical system