Reception & Business Admin Specialist

Britannia Row Productions Limited; Weybridge; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Cycle to work

Life Insurance

On-site parking

Free refreshments

Job summary

Britannia Row Productions Limited in Weybridge, Surrey, is seeking a Reception & Business Administrator to be the first point of contact for visitors, clients and staff, delivering a professional, welcoming front-of-house experience while providing essential administrative support.

The role combines reception duties with business support across HR, training, operations and leadership, helping processes run smoothly and ensuring high service standards.

Qualifications

• Previous experience in a reception, customer service or administrative role.
• Experience using a multi-user phone system and effective call handling.
• Excellent in communication and interpersonal skills.
• Able to build relationships with internal and external stakeholders.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise competing demands.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office and the ability to learn new business systems.
• The ability to manage multiple priorities while maintaining high standards.
• Professional and approachable, and demonstrates a strong sense of customer service.
• Must be eligible to work in the UK.

Responsibilities

• Deliver a professional and welcoming reception service, ensuring visitors and callers receive an excellent first impression.
• Manage front-of-house activities, visitor access and communications in accordance with company procedures.
• Be vigilant in maintaining site security by monitoring who is coming through the lobby.
• Coordinate deliveries, post, telephone enquiries and general reception activities.
• Maintain a safe, organised and professional reception environment.
• Ensure reception records and documentation are accurate, current and maintained to company standards.
• Act as the central point of contact for employees and acting as the first point of communications. Providing support to employees as may be required.
• Provide administrative support across the Business Support team, including HR, Training, Operations and Leadership.
• Maintain accurate business records and support employee administration throughout the employment lifecycle.
• Assist with meetings, travel, training activities, purchasing and employee events.
• Produce reports and maintain documentation that supports the effective operation of the business.
• Contribute to improving administrative and reception processes by identifying opportunities to increase efficiency, consistency and service quality.
• Support the development and maintenance of departmental procedures and documentation.
• Work collaboratively with colleagues, developing knowledge across both Reception and Business Administration to provide cover during annual leave, absence and periods of increased business activity.

Skills

Reception experience

Phone system

Communication

Stakeholder relations

Verbal & written

Organisation

Attention to detail

MS Office

Prioritisation

Professionalism

UK work eligibility

Job description

Britannia Row Productions Limited in Weybridge, Surrey, is seeking a Reception & Business Administrator to be the first point of contact for visitors, clients and staff, delivering a professional, welcoming front-of-house experience while providing essential administrative support.

The role combines reception duties with business support across HR, training, operations and leadership, helping processes run smoothly and ensuring high service standards.