Receptionist

Impact Recruitment Group Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A production company in Surrey is looking for a Studio Helpdesk / Receptionist for a 9-month fixed-term contract. The role involves being the first point of contact for visitors and production crews, managing front of house operations, and overseeing ID systems and deliveries. Ideal candidates should have front of house or customer service experience, be organized, and work well under pressure. This is a Monday to Friday onsite position, requiring access to a car.

Qualifications

• Experience in a front of house or customer service role, preferably in a studio or media environment.
• Confident in using access control systems and managing protocols.
• Strong administrative skills in a fast-paced setting.

Responsibilities

• Manage front of house and handle enquiries in person, by phone, and email.
• Issue and track ID cards and vehicle passes.
• Work closely with Security on access control.

Skills

Front of House experience

Customer service skills

Organisational skills

Proactive attitude

Job description

Location: Surrey - Must have access to a car

Monday to Friday onsite

7:30am–4pm

We’re working with a production company to find a Studio Helpdesk / Receptionist to join their team on a 9 month fixed term contract.

You’ll be the first point of contact for visitors, production crew, internal teams and vendors — making sure everyone has a smooth, professional experience on site.

What you’ll be doing:

• Managing front of house and handling enquiries (in person, phone and email)
• Issuing and tracking ID cards and vehicle passes
• Managing access control systems and working closely with Security
• Logging maintenance and operational requests via the helpdesk system
• Receiving deliveries and overseeing post room activity
• Supporting VIP visits and busy production periods
• Keeping the reception area organised and running smoothly

What we’re looking for:

• Front of House or customer service experience (studio or media experience a bonus)
• Confident using systems and managing access protocolsHighly organised with strong admin skills
• Proactive, professional and calm in a fast-paced environment