Admin Clerk/Receptionist

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bristol NHS Foundation Trust is hiring for a Main area Pre Operative Assessment Band 2, full time - 37.5 hours per week with rolling shifts (7am-3pm, 8am-4pm, 10am-6pm) to cover opening hours of the department. Job ref 387-S5763-MF.

The role involves clerical support in Preoperative Assessment, liaising with patients and clinical staff, and ensuring smooth running of the clinic. Apply to join a large NHS Trust committed to staff development and patient care.

Qualifications

• Previous reception or customer facing experience in a healthcare or public setting.
• Excellent/professional telephone/ reception manner.
• Good IT skills including Microsoft packages.

Responsibilities

• Liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email to obtain clinical information as and when necessary.
• Provides admin support to different clinical teams such as Anaesthetic and nursing teams.
• Dealing with telephone enquiries and taking accurate messages as appropriate.
• To act as Receptionist for clinic. Receive patients, verify identity and update the personal data on both Medway computer system and medical records as appropriate.
• To prepare case notes prior to clinics and admission for surgery, ensuring that notes are up to date and that all relevant investigation reports from previous attendance are in place.

Skills

Reception experience

Customer facing

IT skills

Microsoft packages

Tools

Microsoft Office

Job description

Main area Pre Operative Assessment Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (rolling shifts pattern 7am to 3pm, 8am to 4pm and 10am to 6pm to cover opening hours of dept) Job ref 387-S5763-MF

Employer Bristol NHS Foundation Trust Employer type NHS Site A606 Preoperative Assessment Dept, Bristol Royal Infirmary Town Bristol Salary £25,272 pa Salary period Yearly Closing 12/10/2026 23:59

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

To work as part of a team under the direction of the Clinic Manager, providing clerical support to enable the smooth running of clinic

Main duties of the job

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email to obtain clinical information as and when necessary

Provides admin support to different clinical teams such as Anaesthetic and nursing teams.

Dealing with telephone enquiries and taking accurate messages as appropriate

To act as Receptionist for clinic. Receive patients, verify identity and update the personal data on both Medway computer system and medical records as appropriate. Issuing case notes to clinic, medical and nursing staff.

To prepare case notes prior to clinics and admission for surgery, ensuring that the relevant stationery is inserted, ensure notes are up to date and that all relevant investigation reports from previous attendance are in place.

Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Received and transferred and trace all notes into and out of the ward

Person specification

• Previous reception or customer facing experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception
• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team take instructions from nurse in charge
• Confidence to handle difficult conversations with patients, relatives and carers
• To have a basic understanding of medical terminology
• IT skills/ Transcribing from dictations desirable only

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Suzanne Fry Job title Sister Email address [e-mail] Telephone number 07837689527

Lisa Duxbury, Sister, [e-mail]