Reception Administrator (part time)

Confidential; Coventry; On-site; GBP 22,000 - 26,000; Part time

Benefits offered by this job

23 days annual leave

Office-based role

Flexible cover for occasional morning

Job summary

Confidential is seeking a Reception Administrator for a part-time, permanent role in the UK. The successful candidate will manage a welcoming reception, answer calls, greet visitors and provide administrative support to the team.

A background in a customer-facing role, strong communication and discretion are essential, with good knowledge of Outlook/Word and Excel advantageous. The position is 20 hours per week, 1:00pm-5:00pm, Monday to Friday, office-based with 23 days annual leave rising with

Qualifications

• Previous reception or customer-facing administrative experience.
• Confident telephone communication and professional call handling.
• Good keyboard skills; familiarity with Outlook and Word; Excel advantageous.
• Familiarity with case management systems or similar software.
• Strong organisational skills and ability to work in a team.
• Friendly, discreet and maintains confidentiality.

Responsibilities

• Welcome visitors and clients to reception, providing a friendly, professional and helpful first impression.
• Answer incoming telephone calls promptly and confidently, transferring calls appropriately and taking messages.
• Maintain reception records, including visitor logs and appointments.
• Provide administrative support to the wider team (typing, scanning, filing).
• Assist with processing AML documentation and electronic archiving.
• Manage online enquiries and coordinate with relevant departments.
• Coordinate meeting room bookings and daily appointment lists.
• Keep reception tidy, cover holidays, attend meetings and support colleagues.

Skills

Reception experience

Telephone handling

Outlook & Word

Data entry

Teamwork

Tools

Microsoft Outlook

Microsoft Word

Excel (advantage)

Case management systems

Job description

Job Title: Reception Administrator (Part-Time, Permanent)
Location: Nuneaton
Salary: £24,000 FTE
Hours: 20 hours per week, Monday - Friday (1:00pm 5:00pm)

Company Overview

Our client is an established professional services organisation operating within the legal sector, providing a range of services to individuals and businesses. With a strong focus on client care, professionalism and effective support, the organisation is committed to delivering a welcoming, efficient and confidential service while maintaining high standards across its teams.

Reception Administrator

This is an excellent opportunity to join a professional legal services environment, where you will play an important role in creating a welcoming first impression for clients and visitors.

You will be responsible for managing reception, answering telephone enquiries, welcoming visitors and providing administrative support to the wider team. The ideal candidate will have previous experience in a similar customer-facing or reception role, excellent communication skills and a professional, approachable manner.

Duties & Responsibilities

• Welcome visitors and clients to reception, providing a friendly, professional and helpful first impression, offering information and directing enquiries to the appropriate department.
• Answer incoming telephone calls promptly and confidently, transferring calls appropriately, taking accurate messages and ensuring these reach the relevant person or team.
• Maintain reception records, including visitor logs, client arrivals, appointments and deliveries, ensuring the appropriate people are notified.
• Provide administrative support to the wider team, including typing documents from dictation, photocopying, scanning, sorting post and preparing files for closing and archiving.
• Assist with processing conveyancing Anti-Money Laundering (AML) documentation, ensuring documents are checked correctly before scanning, and support electronic archiving when matters are ready to close.
• Manage online enquiries, refer them to the appropriate department, request additional information where necessary and record new enquiries on the relevant system.
• Coordinate meeting room bookings, maintain daily appointment lists, prepare outgoing post and assist with stationery and reception supplies.
• Maintain a tidy and professional reception area, support holiday and sickness cover where required, attend team meetings and staff events, and provide flexible support to colleagues across the business.

Education & Skills Required

• Previous experience in a similar reception, customer service or other customer-facing administrative role.
• Confident telephone communication skills, including the ability to answer calls professionally, operate telephone systems and manage enquiries effectively.
• Good keyboard skills and working knowledge of Microsoft Outlook and Word; experience with Excel would be advantageous.
• Familiarity with case management systems, databases or similar administrative software would be beneficial.
• Strong organisational skills, a flexible approach and the ability to work effectively as part of a team in a busy professional environment.
• A friendly, welcoming and empathetic manner, with the ability to remain discreet, maintain client confidentiality and handle enquiries professionally.

Additional Information

• Monday - Friday working 1pm-5pm
• Flexibility is important, as you will ideally be able to provide occasional cover for the morning shift when required.
• Office-based.
• 23 days annual leave (increasing to 27 days with length of service).
• Office Closure between Christmas and New Year (1 day s holiday must be allocated).