Receptionist

Hollyfield Personnel Ltd; Walsall; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

29 days annual leave (incl. bank hols)

Birthday day off

Firm-wide bonus scheme

Descripción de la vacante

Hollyfield Personnel Ltd in Walsall is seeking a friendly Receptionist/Administrator to join our team. You will welcome clients, answer calls, manage post, and coordinate with staff using a case management system.

The role is office-based with occasional travel to other branches. Working hours are Monday to Friday, 9:00am–5:00pm, with a 1-hour lunch, and a comprehensive benefits package. A year of reception or admin experience is preferred.

Formación

• At least 1 year of reception or administrative experience, ideally in legal or professional services.
• Excellent communication and customer service skills with a friendly and professional manner.

Responsabilidades

• Welcome clients and visitors in a friendly and professional manner, ensuring sign-in and security procedures are followed.
• Answer incoming calls, handle general enquiries and direct messages to the appropriate team members.
• Use the case management system to identify client matters and forward enquiries to staff.
• Manage the reception inbox and respond to queries or forward them to colleagues.
• Process and date-stamp incoming post and scan documents into systems.
• Arrange couriers and manage collection/delivery of documents and parcels.
• Maintain reception logs, visitor records and car park information; ensure meeting rooms are ready.
• Provide client hospitality and assist with setup of internal and external meetings.
• Identify opportunities to improve the client experience and daily office efficiency.

Conocimientos

Reception experience

Administrative experience

Customer service

Organisational skills

Herramientas

Case management system

Descripción del empleo

Location: Walsall | Office Based with occasional travel to other branch offices when required.

Salary: Details provided on application

Hours: Monday to Friday, 9:00am – 5:00pm (one-hour lunch break)

Contract: Permanent, Full-Time

Enjoy a fantastic benefits package, including 29 days' annual leave (inclusive of public bank holidays and the day following Boxing Day), a firm-wide bonus scheme, an additional day off for your birthday, Monday to Friday working hours with no weekends, and the opportunity to join an established team within a collaborative and supportive working environment.

This is an excellent opportunity for a friendly, professional and highly organised individual with at least one year's reception or administrative experience, ideally within the legal or professional services sector.

The Role – Key Responsibilities

Welcome clients and visitors in a friendly and professional manner, ensuring all visitors follow the correct sign-in and security procedures.

Answer incoming telephone calls, handle general enquiries and direct calls or messages to the appropriate team members.

Use the case management system to identify client matters and direct enquiries to the relevant staff.

Manage the reception inbox, responding to queries where appropriate and forwarding others to the relevant colleagues.

Receive, process, date-stamp and distribute incoming post, including scanning documents onto the relevant systems.

Arrange couriers and coordinate the collection and delivery of documents and parcels.

Manage reception and interview room diaries, ensuring meeting spaces are clean, tidy and ready for use.

Maintain accurate reception logs, visitor records and car park information, ensuring parking is available for clients.

Provide client hospitality, including preparing refreshments and assisting with the setup of internal and external meetings.

Proactively identify opportunities to improve the client experience and ensure the smooth day-to-day running of reception.

About You

At least one year's previous reception or administrative experience, ideally within the legal or professional services sector.

Excellent communication and customer service skills, with a friendly, approachable and professional manner.

Strong organisational skills, attention to detail and the ability to manage multiple tasks effectively.

The ability to remain calm under pressure, solve problems and use your own initiative.

A trustworthy and discreet approach, with the ability to handle confidential information and work effectively both independently and as part of a team.

Job Ref: HP471