Reception & Admin Support Specialist

CITB; Erith; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free onsite lunch

Free onsite parking

25 days holiday

Bank holidays

Pension up to 9% employer contribution

Life assurance 4x salary

Volunteer days

Job summary

CITB is seeking a professional, organised, and customer-focused Support Services Receptionist to join the NCC Erith team. You will be the first point of contact for visitors, learners and contractors, creating a welcoming environment and supporting the Support Services Team with admin tasks.

Key duties include managing sign-in/out, coordinating meetings, assisting invigilation, handling mail, and processing deliveries. Weekend rota work may be required to meet centre needs.

Qualifications

• Experience in a similar, customer-facing role.
• Training and experience in Customer Service.
• Proficient use of Microsoft Office, including Excel and Word.

Responsibilities

• Welcome visitors, learners and contractors to site and ensure a positive customer experience.
• Manage visitor sign-in/out and maintain attendance/site records.
• Deliver site inductions and direct visitors to staff.
• Answer telephone calls and handle enquiries professionally.
• Receive deliveries, sort mail, and manage post.

Skills

Customer-facing experience

Organisational skills

Customer service

Microsoft Office

Communication skills

Education

Customer Service qualification

Tools

Microsoft Office

Excel

Word

Job description

CITB is seeking a professional, organised, and customer-focused Support Services Receptionist to join the NCC Erith team. You will be the first point of contact for visitors, learners and contractors, creating a welcoming environment and supporting the Support Services Team with admin tasks.

Key duties include managing sign-in/out, coordinating meetings, assisting invigilation, handling mail, and processing deliveries. Weekend rota work may be required to meet centre needs.