Support Services Administrator: Customer Focus & Growth

CITB; Renfrew; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free onsite lunch

Free onsite parking

25 days holiday + bank holidays

3 additional days Christmas shutdown

Generous pension scheme (up to 9% of 


Life assurance (4x salary)

2 paid volunteering days per year

Professional development & funded培训

Job summary

CITB in Inchinnan, Scotland, is seeking a proactive Support Services Administrator to join our team in Inchinnan. You will be at the heart of our training operations, delivering excellent customer service to learners, colleagues and visitors and ensuring smooth administrative processes.

The role requires careful planning, accurate data handling, and the ability to work with multiple teams across the college.

Qualifications

• SVQ/NVQ level 3 in Business Admin or Customer Services or relevant background experience.
• Minimum of National Level 4/5 Maths and English (or equivalent).
• Experience with Microsoft Office applications.

Responsibilities

• Provide timely and efficient customer service to stakeholders.
• Accurately complete administrative tasks and maintain records to support training delivery.
• Plan activities and prioritise workloads to meet deadlines.
• Upload learner requirements to internal systems to enable progression within set timescales.
• Use internal and external systems in line with CITB requirements.
• Supervise and invigilate learner assessments and exams, ensuring compliance with regulations.
• Manage learner registrations, enrollments, qualification claims, and data updates.

Skills

Customer service

Organisational skills

Attention to detail

Teamwork

Communication skills

Problem-solving

Education

SVQ/NVQ level 3 in Business Admin or Customer Services

Maths and English at National Level 4/5

Tools

Microsoft Office

Job description

CITB in Inchinnan, Scotland, is seeking a proactive Support Services Administrator to join our team in Inchinnan. You will be at the heart of our training operations, delivering excellent customer service to learners, colleagues and visitors and ensuring smooth administrative processes.

The role requires careful planning, accurate data handling, and the ability to work with multiple teams across the college.