Receptionist

CITB; Erith; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free onsite lunch

Free onsite parking

25 days holiday

Bank holidays

Pension up to 9% employer contribution

Life assurance 4x salary

Volunteer days

Job summary

CITB is seeking a professional, organised, and customer-focused Support Services Receptionist to join the NCC Erith team. You will be the first point of contact for visitors, learners and contractors, creating a welcoming environment and supporting the Support Services Team with admin tasks.

Key duties include managing sign-in/out, coordinating meetings, assisting invigilation, handling mail, and processing deliveries. Weekend rota work may be required to meet centre needs.

Qualifications

• Experience in a similar, customer-facing role.
• Training and experience in Customer Service.
• Proficient use of Microsoft Office, including Excel and Word.

Responsibilities

• Welcome visitors, learners and contractors to site and ensure a positive customer experience.
• Manage visitor sign-in/out and maintain attendance/site records.
• Deliver site inductions and direct visitors to staff.
• Answer telephone calls and handle enquiries professionally.
• Receive deliveries, sort mail, and manage post.

Skills

Customer-facing experience

Organisational skills

Customer service

Microsoft Office

Communication skills

Education

Customer Service qualification

Tools

Microsoft Office

Excel

Word

Job description

Hours of Work: Full-time (35 hours per week)

Working Pattern: Monday to Thursday 8am to 4pm, and Fridays 8am to 3pm. There will be some occasional weekend work on a rota basis with time off in lieu.

Contract: Permanent

Grade: TM1

Target Salary: £25,586 per annum

Additional Benefits: Outer London weighting allowance £2,650 per annum

Location: NCC South, Manor Road, Erith, Kent, DA8 2AD

Provisional Interview Dates: Tuesday 8th September 2026

About the Role

We are looking for a professional, organised and customer-focused Support Services Receptionist to join our team at NCC Erith.

As the first point of contact for visitors, learners, customers and contractors, you will play a key role in creating a welcoming and professional environment. Alongside reception duties, you will provide administrative support to the Support Services Team, coordinate meeting and training room bookings, support assessment invigilation and help ensure the smooth day-to-day operation of the centre.

If you enjoy working with people, have excellent organisational skills and can confidently manage a variety of tasks, we'd love to hear from you.

As our Support Services Receptionist, you will:

• Welcome visitors, learners and contractors to site and ensure a positive customer experience
• Manage the visitor sign-in and sign-out process, maintaining accurate attendance and site records
• Deliver site inductions and direct visitors to the appropriate staff member
• Answer incoming telephone calls and deal with enquiries professionally and efficiently
• Receive deliveries, sort and distribute incoming mail, and manage outgoing post
• Purchase goods and supplies in line with company procedures
• Coordinate meeting room bookings and ensure training resources and refreshments are available as required
• Provide administrative support including data entry, filing, preparation of training materials and general office administration
• Support the Support Services Team Leader and Curriculum Manager with a variety of administrative tasks
• Provide invigilation support during assessments, ensuring procedures and examination conditions are maintained
• Support occasional weekend working on a rota basis to meet operational and training delivery requirements

What we’re looking for:

• Experience of working in a similar, customer-facing role
• Training and experience in Customer Service
• Proficient use of Microsoft Office, including Excel and Word
• Strong organisational skills
• Customer Service qualification or equivalent
• Free onsite lunch at NCC sites
• Free onsite parking
• 25 days holiday + bank holidays
• 3 additional days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per yearProfessional development & funded training qualifications
• Employee Assistance Programme
• Be part of a respected organisation shaping the future of UK construction

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with child barring check is required for this post.

This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all criminal convictions, cautions, and warnings, including those that are spent, unless they are protected under current DBS filtering rules.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Please note: It is a criminal offence for an individual who is barred from working in regulated activity with children or vulnerable adults to apply for this position.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

We are committed to equal opportunities and recruit based on merit, skills and experience.