Community Front Desk & Safety Coordinator

NELFT NHS Foundation Trust; United Kingdom; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

High Cost Area Supplement 15% (Outer <

Job summary

NELFT NHS Foundation Trust is seeking a Community Receptionist to provide front-line reception services and support the Community Reception Manager and Site Manager with daily operations. You will work with a team to meet commissioned targets and ensure smooth service delivery across the site.

You will handle calls, emails, and visitor enquiries, maintain records and assist with room bookings, audits, and safety procedures. Training in RiO and on-site systems will be provided as required.

Qualifications

• Experience in reception/front desk roles preferred.
• Able to manage multiple tasks and priorities.
• Knowledge of Health & Safety and infection control desirable.
• Commitment to data protection and confidentiality.

Responsibilities

• Provide seamless front-line reception and direct queries to the right areas.
• Answer calls politely and log messages timely.
• Maintain reception emails and follow up on queries.
• Manage room bookings and electronic booking system updates.
• Complete daily checks on security, fire safety and waste management.
• Escalate issues and assist with on-site maintenance and incident reporting.
• Support estates/facility reporting and staff liaison.

Skills

Front desk

Customer service

Communication

IT systems

Tools

RiO

Electronic booking system

Job description

NELFT NHS Foundation Trust is seeking a Community Receptionist to provide front-line reception services and support the Community Reception Manager and Site Manager with daily operations. You will work with a team to meet commissioned targets and ensure smooth service delivery across the site.

You will handle calls, emails, and visitor enquiries, maintain records and assist with room bookings, audits, and safety procedures. Training in RiO and on-site systems will be provided as required.